Senior Dynamics 365 Lead: Customer Service & Power Platform

Mbi Llc; Richmond (VA); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Mbi Llc in the United States is seeking a senior Dynamics 365 technical lead to guide implementation and integration projects across D365 Customer Service and Power Platform.

You will lead design, configuration, and development using .NET, SQL, Azure, and Dataverse; collaborate with IT and business units; support governance and best practices. Remote work with potential on-site duties and after-hours support may be needed.

Qualifications

• Experience as a D365 Technical Lead.
• Experience with Dynamics 365 Customer Service configuration and usage.
• Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365.
• Experience with Power Platform and Dataverse.
• Experience with using standard & premium connectors with PowerApps and Power Automate.
• Experience with DevOps in Power Platform/D365 Environments.
• Experience with Data Integrations and Migrations using ADF & SSIS Packages.

Responsibilities

• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Strong experience with troubleshooting and remediation of Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Develop and disseminate documentation on platform usage and governance.
• Prepare mockups/prototypes based on requirements and provide solutions that meet business needs.
• Function as a liaison between IT and business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in distinguishing between Dynamics 365/PowerApps/Power Automate and other offerings; propose efficient alternatives.
• Contribute to improving processes and policies within the Business Enablement Services program.
• Be available for after-hours support and on-call duties.

Skills

D365 Technical Lead

D365 Customer Service

D365 Customization & Development

Power Platform & Dataverse

PowerApps & Power Automate Connectors

DevOps in Power Platform / D365

Data Integrations (ADF & SSIS)

Job description

Mbi Llc in the United States is seeking a senior Dynamics 365 technical lead to guide implementation and integration projects across D365 Customer Service and Power Platform.

You will lead design, configuration, and development using .NET, SQL, Azure, and Dataverse; collaborate with IT and business units; support governance and best practices. Remote work with potential on-site duties and after-hours support may be needed.