Senior Dynamics 365 Engineer: CRM & Contact Center

Atrium; New York (NY); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Senior Microsoft Dynamics 365 Engineer to own the architecture, development, and optimization of Dynamics 365 CRM and Contact Center platforms. You will design custom solutions, build Power Platform apps, and integrate with Azure services, while providing production support and collaborating with stakeholders.

Ideal candidates bring 5+ years in Dynamics 365 CRM development, strong C#/JavaScript/.NET skills, and experience with Azure DevOps, CI/CD, and enterprise data

Qualifications

• 5+ years hands-on Dynamics 365 CRM development and customization.
• 5+ years developing solutions within Dynamics 365 and the Microsoft Power Platform.
• Experience with C#, JavaScript, .NET, Dynamics 365 SDK, plugins, and custom workflows.
• Advanced experience with Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents.

Responsibilities

• Own the architecture, development, and ongoing optimization of Dynamics 365 CRM and Contact Center platforms.
• Design and develop custom solutions using C#, JavaScript, .NET, Dynamics 365 SDK, plugins, and workflows.
• Build and maintain solutions across Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents.
• Develop and support integrations between Dynamics 365, Azure services, and third‑party applications.
• Troubleshoot complex production issues, perform root cause analysis, and maintain platform performance.
• Manage deployments, source control, and CI/CD processes using Azure DevOps.
• Collaborate directly with business stakeholders to gather requirements, communicate technical solutions, and provide ongoing support.
• Maintain technical documentation, security configurations, and engineering best practices.

Skills

Dynamics 365 CRM development

Power Platform

Azure integrations

C#, JavaScript, .NET

CI/CD with Azure DevOps

Production support

Education

Bachelor's degree in Computer Science or related field

Job description

Atrium is seeking a Senior Microsoft Dynamics 365 Engineer to own the architecture, development, and optimization of Dynamics 365 CRM and Contact Center platforms. You will design custom solutions, build Power Platform apps, and integrate with Azure services, while providing production support and collaborating with stakeholders.

Ideal candidates bring 5+ years in Dynamics 365 CRM development, strong C#/JavaScript/.NET skills, and experience with Azure DevOps, CI/CD, and enterprise data