Senior Dynamics 365 Engineer — AI-Driven Platform Lead (Remote)

Atrium; Chicago (IL); Remote; USD 55,000 - 83,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Senior Microsoft Dynamics 365 Engineer to own the Dynamics 365 CRM and Contact Center platform, lead architecture, custom development, and integrations. This role emphasizes security, scalability, and AI-powered enhancements while collaborating with cross-functional teams across Product Development, Data, and IT.

The ideal candidate has 5+ years of Dynamics 365 and Power Platform experience, strong coding skills in C#, JavaScript, and .NET, and the ability to work remotely

Qualifications

• 5+ years building and supporting Microsoft Dynamics 365 and Power Platform solutions.
• 5+ years Dynamics 365 CRM experience, including custom development and configuration.
• Architect and deliver complex solutions using C#, JavaScript, .NET, and the Dynamics 365 SDK.
• Advanced experience with Power Automate, Power Apps, Power BI, Power Pages, and Power Virtual Agents.
• Experience building integrations using Azure services, Azure Integration Services, APIs, and related Microsoft technologies.
• Working knowledge of SQL Server, relational data modeling, and ETL processes.
• Familiarity with Azure DevOps for source control, application deployment, and release management.
• Strong understanding of CRM development principles, SDLC, and SaaS best practices.
• Excellent troubleshooting, analytical, communication, and cross-functional collaboration skills.
• Ability to work independently, manage technical priorities, and deliver scalable solutions in a complex enterprise environment.

Responsibilities

• Own the solution architecture, custom development, and continuous improvement of the Dynamics 365 CRM and Contact Center platform.
• Design, develop, and maintain custom solutions using C#, JavaScript, .NET, and the Dynamics 365 SDK, including plugins, custom workflows, and extensions.
• Build and enhance Microsoft Power Platform solutions using Power Automate, Power Apps, Power BI, Power Pages, and Power Virtual Agents.
• Develop and maintain integrations across Dynamics 365, Azure services, Azure Integration Services, APIs, and third-party platforms.
• Implement and support AI-powered features, including Microsoft Copilot and Contact Center AI capabilities such as sentiment analysis, agent assistance, and real-time transcription.
• Manage code repositories, deployment pipelines, and release processes through Azure DevOps.
• Support SharePoint Online integrations for knowledge management in collaboration with IT system administration teams.
• Maintain platform performance, security, role-based access controls, data integrity, and compliance with engineering standards.
• Provide escalated technical support, troubleshoot complex platform issues, and coordinate with Microsoft and external vendors as needed.
• Maintain technical documentation, development standards, and best practices across the application lifecycle.
• Collaborate with Enterprise Data and Business teams to support system integrations, data management, and reporting requirements.
• Monitor Microsoft's product roadmap and evaluate new features, platform capabilities, and opportunities for automation.
• Participate in scheduled maintenance windows and provide occasional after-hours support for critical incidents.

Skills

Dynamics 365

Power Platform

C#

JavaScript

NET

Azure DevOps

SQL Server

Dynamics 365 SDK

SDLC

Analytical skills

Education

Bachelor’s degree in Computer Science / IT / Software Engineering or related field

Microsoft certifications PL-600, PL-400, MB-210 preferred

Tools

Power Automate

Power Apps

Power BI

Azure Integration Services

Dynamics 365 SDK

SharePoint Online

Job description

Atrium is seeking a Senior Microsoft Dynamics 365 Engineer to own the Dynamics 365 CRM and Contact Center platform, lead architecture, custom development, and integrations. This role emphasizes security, scalability, and AI-powered enhancements while collaborating with cross-functional teams across Product Development, Data, and IT.

The ideal candidate has 5+ years of Dynamics 365 and Power Platform experience, strong coding skills in C#, JavaScript, and .NET, and the ability to work remotely