Senior Dynamics 365 CRM Leader – Global Delivery

GLOBALFOUNDRIES U.S. INC.; Richardson (TX); On-site; USD 147,000 - 248,000; Full time

Job summary

GlobalFoundries seeks a Senior Manager to lead a global CRM team and architect Dynamics 365 solutions across Sales and Marketing. You will drive end-to-end delivery, partner with senior business/IT leaders, and guide SI partners to optimize processes for a semiconductor-focused customer journey.

Ideal candidate brings 15–20 years in delivery/lead roles with Dynamics CRM, strong Power Platform skills, and proven leadership across time zones. Excellent English required.

Qualifications

• BS/MS degree or higher.
• 15–20 years of delivery/lead experience with MS Dynamics CRM implementations.
• Proficiency in Power Platform tools including Power Automate, PowerApps, Power Pages & Customer Portals.
• Expertise in Microsoft Dynamics 365 CSE, Project Operations, Portals, Power Platform, Model Driven Apps, and PCF Controls.
• Strong knowledge of lead, contact, account, opportunity, contract, pipeline management, and forecasting modules.
• Excellent English communication; able to work across time zones.

Responsibilities

• Design and Architecture: Develop comprehensive solution architectures for Dynamics 365 implementations.
• Project Management: Lead Dynamics 365 projects within defined scope, timeline, and budget.
• Provide direction and resolve complex process and technical integration issues related to MS Dynamics Customer Engagement (CRM).
• Partner with business stakeholders to develop a CRM roadmap and provide a seamless digital experience using Customer Portals.
• Balance stabilization with major releases of new CRM capabilities.
• Grow and inspire a high-performing CRM team and foster continuous improvement.

Skills

CRM Leadership

Project Management

Global Team Leadership

CRM Lifecycle

Power Platform

Dynamics 365 CSE

PCF Controls

Education

BS/MS degree

Tools

Power Automate

PowerApps

Power Pages

Customer Portals

Dynamics 365 CSE

DC/PCF Controls

Job description

GlobalFoundries seeks a Senior Manager to lead a global CRM team and architect Dynamics 365 solutions across Sales and Marketing. You will drive end-to-end delivery, partner with senior business/IT leaders, and guide SI partners to optimize processes for a semiconductor-focused customer journey.

Ideal candidate brings 15–20 years in delivery/lead roles with Dynamics CRM, strong Power Platform skills, and proven leadership across time zones. Excellent English required.