Sr. Business Analyst - Microsoft D365 CE

GLOBALFOUNDRIES U.S. INC.; New Jersey; On-site; USD 71,000 - 118,000; Full time

Job summary

GlobalFoundries in the United States seeks a highly skilled Business Analyst specializing in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform. You will translate strategic needs into functional requirements and own end-to-end design and delivery of user stories in an Agile/Scrum environment across D365 CE and the Power Platform.

You will lead D365 CE ownership, manage backlogs, define acceptance criteria, and shape the Customer Portal (Power Pages).

Qualifications

• 12+ years delivering Microsoft D365 CE solutions with functional leadership
• Experience on highly customized D365 CE and Power Platform in enterprise environments
• Background in manufacturing domains, preferably Hi-Tech or semiconductor
• Able to work in a global distributed delivery model across regions

Responsibilities

• Capture and translate business needs into actionable user stories and acceptance criteria
• Own end-to-end design and delivery of D365 CE and Power Platform features
• Lead backlog refinement, functional design, fit-gap analysis, and testing
• Design and manage Customer Portal (Power Pages) user journeys and access rules
• Create functional process models and data relationships to align teams
• Collaborate with DevOps and vendors for sprint readiness and releases

Skills

D365 CE

Power Platform

Agile/Scrum

Requirements gathering

Education

Bachelor's degree in a related discipline

Tools

Microsoft Dynamics 365

Power Pages

DevOps

Job description

About GlobalFoundries: GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Summary of Role: We are seeking a highly skilled and experienced Business Analyst with a focus on Microsoft Dynamics 365 CSE. The ideal candidate will have extensive experience in product management, analyzing business requirements, and translating them into functional specifications aligned with the Microsoft Platform. The candidate should also have a strong understanding of Microsoft Dynamics 365 data structures, entities, relationships, fields, and data types, along with the ability to create visualizations to communicate insights effectively.

Essential Responsibilities

• Engage with business stakeholders and product owners to understand strategic and operational needs, translate them into clear functional requirements, and own end‑to‑end design and delivery of user stories using Agile/Scrum methodology across D365 CE and the Power Platform.
• Lead end-to-end functional ownership of D365 CE user stories, including backlog refinement, detailed functional design, fit-gap analysis, user story definition, acceptance criteria, and functional testing/UAT within an Agile (Scrum) delivery model.
• Own functional design and behavior of the Customer Portal (Power Pages), including user journeys, role‑based access, data exposure rules, forms, views, and self‑service experiences, ensuring seamless integration with D365 CE backend processes.
• Develop and maintain functional models and business process artifacts (process flows, entity relationships, data models) to support shared understanding across business, IT, and delivery teams.
• Collaborate closely with DevOps and technical teams to support sprint planning, backlog grooming, deployment readiness, and release validation for a highly customized D365 CE environment.
• Engage with partners and vendors to advance expertise in supported platforms, especially D365 CE and Power Platform.
• Conduct deep‑dive product demonstrations to address business requirements and application roadmaps.
• Coordinate and provide training and support to end‑users to ensure effective utilization of the application.

Other Responsibilities

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications

• Bachelor’s degree in Computing, Accounting, Finance, Business, or a related discipline is required.
• 12+ years of hands‑on experience delivering Microsoft D365 Customer Engagement (CE) solutions, with a strong focus on functional leadership across large, complex implementations.
• Proven experience working on highly customized D365 CE and Power Platform platforms within enterprise‑class, globally integrated environments.
• Demonstrated experience operating in complex business domains, with prior exposure to manufacturing environments—particularly Hi-Tech or Semiconductor manufacturing—considered a strong plus.
• Comfortable working as part of a global, distributed delivery model, collaborating across regions and time zones with business, IT, and partner teams.
• Excellent verbal and written English communication skills, with the ability to translate complex functional concepts effectively across business stakeholders, product owners, and technical teams.

Expected Salary Range $71,000.00 - $118,000.00 The exact Salary will be determined based on qualifications, experience and location.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

An offer with GlobalFoundries is conditioned upon the successful completion of pre‑employment conditions, as applicable, and subject to applicable laws and regulations.

GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law

We shape what's essential At GlobalFoundries you will find a vibrant work environment where collaboration and innovation thrive. Our diverse and global team shares a culture of respect and inclusivity, representing the best in the industry. We celebrate success together and are united by our dedication to excellence and our desire to improve and empower the world.