Senior Dynamics 365 CRM Engineer - Customer Service

NTT DATA, Inc.; Indianapolis (IN); Sur place; USD 25 000 - 38 000; Plein temps

Résumé du poste

NTT DATA is seeking a Senior Dynamics 365 CRM Developer for Customer Service in Bangalore. You will design and implement features across the Customer Service module with emphasis on quality, performance, and maintainability. Collaborate across squads and contribute to CI/CD and standards.

You will build enhancements, integrate with external systems via webhooks and Azure services, develop plugins in .NET/C#, PCF controls, and mentor junior developers while improving telemetry and documentation.

Qualifications

• 5–10 years of Dynamics 365/Power Platform delivery with solid Customer Service experience.
• Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF.
• Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF).
• Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.
• Strong debugging, communication, and documentation skills.

Responsabilités

• Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.
• Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.
• Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.
• Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.
• Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.
• Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.

Connaissances

Dynamics 365 CRM

Power Platform

Power Apps

Power Automate

Dataverse

JavaScript/TypeScript

+NET/C#

PCF

Omnichannel

ALM/CI-CD

Azure DevOps

Outils

Azure Functions

Service Bus

Logic Apps

Description du poste

NTT DATA is seeking a Senior Dynamics 365 CRM Developer for Customer Service in Bangalore. You will design and implement features across the Customer Service module with emphasis on quality, performance, and maintainability. Collaborate across squads and contribute to CI/CD and standards.

You will build enhancements, integrate with external systems via webhooks and Azure services, develop plugins in .NET/C#, PCF controls, and mentor junior developers while improving telemetry and documentation.