MS Dynamics CRM Senior Developer - Customer Service at NTT DATA, Inc. Indiana

Comunidade Metodista; Indiana (PA); On-site; USD 110,000 - 160,000; Full time

Job summary

Comunidade Metodista in the United States is seeking a Dynamics 365/Power Platform developer to design and implement features in the Customer Service module with emphasis on quality, performance, and maintainability, collaborating across squads and contributing to standards and CI/CD.

You will build enhancements across Case management, Queues, Omnichannel, Knowledge, SLAs, and Email/Activities; implement Dataverse entities and forms; write JavaScript/TS; develop plugins (.NET/C#) and PCF

Qualifications

• 5–10 years delivering Dynamics 365/Power Platform solutions.
• Proficient in Power Apps, Power Automate, Dataverse customizations.
• Strong JavaScript/TypeScript and C#/NET skills.
• Experience with Omnichannel and at least one integration pattern.
• Familiar with ALM/CI-CD using Azure DevOps or GitHub.
• Excellent debugging and documentation skills.

Responsibilities

• Design and implement features in the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD.
• Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.
• Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.
• Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.
• Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.
• Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.
• Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.

Skills

Dynamics 365

Power Platform

Power Apps

JavaScript/TypeScript

C#/.NET

PCF controls

Tools

Azure DevOps

GitHub

Job description

"Role
Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD.

Responsibilities

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.

Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.

Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.

Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.

Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.

Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.

Requirements

5-10years of Dynamics 365/Power Platform delivery with solid Customer Service experience.

Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF.

Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF).

Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.

Strong debugging, communication, and documentation skills."\