Senior DSP Growth & Rural Expansion Coach

Amazon; Austin (TX); Hybrid; USD 122,000 - 166,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Austin, TX, is seeking a Senior Business Coach for its Delivery Service Partner program. You will guide DSP owners through launch, scale, and mature-state optimization, focusing on financial and operational improvements across the network.

The role requires strong analytical and strategic problem-solving skills, extensive cross-functional collaboration, and the ability to drive data-driven recommendations in a dynamic, travel-heavy environment.

Qualifications

• 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.
• Experience analyzing data and best practices to assess performance drivers.
• Bachelor's degree in a relevant field or equivalent work experience.

Responsibilities

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization.
• Provide comprehensive consultation on financial management and operational optimization.
• Support development of scalable business processes to ensure consistent performance metrics.
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities.
• Conduct data driven business reviews, delivering performance insights and competitive benchmarking analysis.
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives.
• Guide strategic planning and execution of network capacity management.
• Foster strong DSP community engagement through coordination of local events and regional initiatives
• Build and maintain productive relationships with regional stakeholders
• Identify operational inefficiencies and champion process improvements across the network
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience
• Drive both strategic initiatives and tactical execution to achieve business objectives
• Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long term solutions
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross‑functional priorities
• Demonstrate sound judgment in solution design, balancing complexity with efficiency
• Lead resolution of complex business challenges through detailed analysis and effective escalation management
• Foster collaborative relationships across multiple business units and organizational levels
• Develop and maintain strong partnerships with key stakeholders through exceptional relationship management
• Deliver compelling verbal and written communications, including executive level presentations and strategic recommendations

Skills

Relationship management

Data analysis

Education

Bachelor's degree in a relevant field

Job description

Amazon in Austin, TX, is seeking a Senior Business Coach for its Delivery Service Partner program. You will guide DSP owners through launch, scale, and mature-state optimization, focusing on financial and operational improvements across the network.

The role requires strong analytical and strategic problem-solving skills, extensive cross-functional collaboration, and the ability to drive data-driven recommendations in a dynamic, travel-heavy environment.