Drop Installer III

Bristol Alliance of Companies; Hilo (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health plan including medical, dental,

401(k) plan with employer match

Job summary

Bristol Alliance of Companies in Hawaii seeks a senior field technician to install, maintain, and troubleshoot aerial and underground drop connections from the network to customer premises, mentoring junior installers and upholding safety and customer satisfaction.

This role requires advanced technical expertise, the ability to read blueprints and work orders, and strong communication with customers to explain installation steps and answer questions.

Qualifications

• High school diploma or equivalent.
• 18 months to 2 years of related experience.
• Valid driver’s license.

Responsibilities

• Install and maintain aerial and underground drop cables for residential and commercial customers.
• Perform splicing, grounding, bonding, and signal testing on coaxial and fiber optic lines.
• Troubleshoot and resolve service issues with minimal supervision.
• Interpret and work from blueprints, technical specifications, and work orders.
• Ensure installations comply with industry standards, codes, and safety regulations.
• Utilize specialized tools and equipment, including signal level meters, OTDRs, and cable locators.
• Document work completed via digital or paper job tickets.
• Maintain and ensure proper inventory of installation materials and tools.
• Serve as a field mentor to Drop Installer I and II team members.
• Communicate professionally with customers to explain installation processes and answer service-related questions.
• Respond to escalated service issues and assist with high-priority projects.

Skills

Leadership

Safety Orientation

Technical Expertise

Communication

Problem Solving

Attention to Detail

Physical Ability

Education

High school diploma or equivalent

Tools

OTDRs

Signal level meters

Cable locators

Job description

Job Summary

The Drop Installer III is a senior-level field technician responsible for the installation, maintenance, and troubleshooting of aerial and underground drop connections from the network to customer premises. This role requires advanced technical expertise, the ability to mentor junior installers, and a commitment to safety and customer satisfaction.

Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region.

Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.

Essential Functions

• Install and maintain aerial and underground drop cables for residential and commercial customers.
• Perform splicing, grounding, bonding, and signal testing on coaxial and fiber optic lines.
• Troubleshoot and resolve service issues with minimal supervision.
• Interpret and work from blueprints, technical specifications, and work orders.
• Ensure installations comply with industry standards, codes, and safety regulations.
• Utilize specialized tools and equipment, including signal level meters, OTDRs, and cable locators.
• Document work completed via digital or paper job tickets.
• Maintain and ensure proper inventory of installation materials and tools.
• Serve as a field mentor to Drop Installer I and II team members.
• Communicate professionally with customers to explain installation processes and answer service-related questions.
• Respond to escalated service issues and assist with high-priority projects.
• Other duties as assigned.

Competencies

• Technical Expertise: Advanced knowledge of coaxial, fiber optic, and copper drop installations.
• Problem Solving: Able to diagnose and resolve technical issues quickly and independently.
• Safety Orientation: Strong understanding and adherence to OSHA, NESC, and company safety standards.
• Communication: Clear, professional communication with both customers and team members.
• Attention to Detail: Accurate documentation, measurements, and connections.
• Leadership: Ability to train and guide less experienced installers.
• Physical Capability: Able to lift 75 lbs., climb ladders and poles, and work in various weather conditions.

Required Education And Experience

• High school diploma or equivalent.
• 18 months to 2 years’ experience related experience.
• Valid driver’s license.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position may be subject to both inside and outside environmental conditions, noise sufficient to cause the worker to shout.
• Position may be subject to a variety of physical conditions – proximity to moving mechanical parts, moving vehicles, electric current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• Position may be subject to atmospheric conditions – fumes, odors, dusts, mist, gases or poor ventilation.
• Position may be subject to close visual acuity to perform activities such as viewing a computer terminal and extensive reading.

Physical Qualifications

• Mobility: must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Hearing: must be able to hear audible safety alarms.
• Visual Acuity: must be adequate to perform the above listed tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.
• Lifting: must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Benefits

Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life, short-term disability insurance, and 401(k) plan with employer match.

Equal Opportunity Employer Statement

Bristol companies are equal opportunity employers and offer any available positions to all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, parenthood, pregnancy, marital status, or changes in marital status, in accordance with applicable state and federal laws. This applies to recruitment, placement, pay, benefits, training, employment status changes, social and recreational programs, and other conditions and benefits of employment.

Bristol grants employment preference first to BBNC and Choggiung shareholders, their spouses, or descendants, and second to Alaska Native Corporation shareholders in accordance with P.L. 93-638.

Disclaimer

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This job description is not a contract or employment. It does not promise or guarantee any particular benefit or specific action. All employment with Bristol is “at-will” which means that Bristol or employee can terminate the employment relationship at any time with or without cause.