Dual Operator - Document Processing/Proofreader

Global Business Transformation Solutions, LLC (GBTS); United States; Hybrid; USD 2,204,000 - 3,582,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Dual Operator to support document processing and administrative services for legal and professional clients. You will create, edit, and format documents, manage complex drafts, and ensure accuracy across spellings, citations, and layout.

The role requires excellent proofreading, strong communication, and the ability to work with minimal supervision in a hybrid Phoenix environment. A relevant degree and document-automation exposure are helpful.

Qualifications

• HS Diploma or GED or higher required; associate/bachelor preferred.
• Experience in document outsourcing or legal industry is advantageous.
• Strong proofreading, grammar and style knowledge required.
• Able to learn via in-person/remote training and self-study.

Responsibilities

• Create, revise, reformat, and convert documents using Microsoft Office, PDF editors, and transcription software.
• Prepare and edit complex documents, spreadsheets, charts.
• Provide coordination and administrative support for special projects.
• Handle confidential materials with discretion and timeliness.
• Transcribe audio and deposition transcripts as needed.
• Proofread and cross-check documents for accuracy and formatting.
• Support team coordination and review outputs for quality.

Skills

Microsoft Office

Adobe Acrobat

Kofax

Copywriting

Proofreading

Communication skills

Teamwork

Education

HS Diploma or GED

Associate or Bachelor's degree preferred

Tools

Kofax

PDF editing tools

PDF handling software

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. A Dual Operator is a valuable team member that supports streamlining administration of business operations for our clients. Dual Operators possess a desire to review client firm legal and marketing documents and the ability to provide technical expertise to assignments and mentorship to both Document Specialists and clients.

Shift Details:

There is a Phoenix Arizona based Hybrid job with the hours of 3:00 PM to 12:00 AM (MST). Monday through Friday.

RESPONSIBILITIES

• Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software
• Prepare and edit complex documents, spreadsheets, charts
• Provide coordination and administrative support for special projects
• Efficient handling of time sensitive and confidential materials
• Perform document diagnostic activities related to troubleshooting documents inconsistencies
• Transcribes audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Proofread documents for errors in typing, spelling, grammar, syntax, punctuation and formatting
• Support coordination efforts of incoming and outgoing work as necessary
• Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications
• Provide feedback and insight into each team member’s performances when requested
• Promote and encourage teamwork, confidence, and positive attitudes
• Provide directions, instructions, and guidance to the team
• Assist with reviewing re-works or poor job outputs from team members

REQUIREMENTS

• HS Diploma or GED, associate or bachelor’s degree preferred
• 3+ years working in document outsourcing or legal industry preferred
• Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
• Copywriting experience helpful
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus
• Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
• Knowledge of current formats and citation protocols: The Chicago Manual of Style, The Bluebook and California Style Manual
• Knowledge of proofing marks and procedures
• Knowledge of working with the AP style guide
• Experience with following and memorizing corporate brand guidelines
• Ability to work through complex document markups and instructions in a timely manner
• Ability to organize and prioritize multiple assignments
• Ability to excel under pressure within established timeframe and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skills

Compensation

The Compensation range for this role is up to 26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Equal Opportunity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Culture

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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