Senior DOC Operations Supervisor – Power Grid Dispatch

Entergy Corporation; New Orleans (LA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Entergy is seeking a senior Distribution Operations Center (DOC) supervisor to oversee DOC operator performance, ensure safe switching, and maintain outage information accuracy for CSC and customer contacts, with executive reporting responsibilities.

The role emphasizes directing DOC staff, enforcing safety practices, managing outages, and coordinating with Substation teams to ensure reliable service and rapid restoration. Strong leadership and 10+ years in operations are required.

Formación

• Bachelor's degree in Engineering or related field, or equivalent work experience.
• Minimum 10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures.
• Knowledge of core DOC systems (SCADA, AM/FM, AORS) and Microsoft Office products; familiarity with Outage Management processes.

Responsabilidades

• Direct the direction and supervision of Distribution Operators in the DOC.
• Answer and coordinate inbound questions from customers regarding outage status.
• Promote safe work practices and support safety initiatives across the organization.
• Coordinate resource scheduling for DOC Operators to meet demand.
• Interface with Substation groups for effective DOC operation and network support.
• Prepare switching orders that isolate work areas without causing outages; refer to power system drawings.
• Review proposed engineering jobs and switching procedures per AOR requests.
• Enforce Entergy Safety Policy and establish loss-control procedures.
• Monitor and analyze budget; support sound financial decisions.
• Provide ongoing performance feedback to staff.

Educación

Bachelor's degree in Engineering or related field

Technical degree or equivalent work experience

Herramientas

SCADA

ESCA

STARS Outage

AIS Outage

AM/FM

AORS

Microsoft Office

Outage Management

Descripción del empleo

Entergy is seeking a senior Distribution Operations Center (DOC) supervisor to oversee DOC operator performance, ensure safe switching, and maintain outage information accuracy for CSC and customer contacts, with executive reporting responsibilities.

The role emphasizes directing DOC staff, enforcing safety practices, managing outages, and coordinating with Substation teams to ensure reliable service and rapid restoration. Strong leadership and 10+ years in operations are required.