Supv, Distribution Dispatch

Entergy Corporation; New Orleans (LA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Entergy is seeking a senior Distribution Operations Center (DOC) supervisor to oversee DOC operator performance, ensure safe switching, and maintain outage information accuracy for CSC and customer contacts, with executive reporting responsibilities.

The role emphasizes directing DOC staff, enforcing safety practices, managing outages, and coordinating with Substation teams to ensure reliable service and rapid restoration. Strong leadership and 10+ years in operations are required.

Formación

• Bachelor's degree in Engineering or related field, or equivalent work experience.
• Minimum 10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures.
• Knowledge of core DOC systems (SCADA, AM/FM, AORS) and Microsoft Office products; familiarity with Outage Management processes.

Responsabilidades

• Direct the direction and supervision of Distribution Operators in the DOC.
• Answer and coordinate inbound questions from customers regarding outage status.
• Promote safe work practices and support safety initiatives across the organization.
• Coordinate resource scheduling for DOC Operators to meet demand.
• Interface with Substation groups for effective DOC operation and network support.
• Prepare switching orders that isolate work areas without causing outages; refer to power system drawings.
• Review proposed engineering jobs and switching procedures per AOR requests.
• Enforce Entergy Safety Policy and establish loss-control procedures.
• Monitor and analyze budget; support sound financial decisions.
• Provide ongoing performance feedback to staff.

Educación

Bachelor's degree in Engineering or related field

Technical degree or equivalent work experience

Herramientas

SCADA

ESCA

STARS Outage

AIS Outage

AM/FM

AORS

Microsoft Office

Outage Management

Descripción del empleo

JOB SUMMARY/PURPOSE:

Responsible for the oversight of Distribution Operations Center (DOC) operator performance to ensure restoration and information service levels are achieving safety and service excellence. Oversee switching operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.

JOB DUTIES/RESPONSIBILITIES:

Responsible for the direction and supervision of Distribution Operators in their Operations Center. Answers and coordinates inbound questions, from internal and external customers, regarding outage status. Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure the utilization of Human Performance tools as appropriate. Oversees consistent plan for resource scheduling of DOC Operators to meet demand. Interface with Substation groups for effective operation of DOC and network support. Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages, referring to drawings of power systems. Accountable for the review of proposed engineering jobs and planned switching procedures, in accordance with AOR requests. Ensure adherence to Entergy's Safety Policy by monitoring and enforcing safe work practices and establishing procedures to manage loss control risk. Effectively manage budget by monitoring, analyzing, and making sound financial decisions. Direct the work of others and provide ongoing performance feedback.

MINIMUM REQUIREMENTS:

Minimum education required of the position: Bachelor's degree in Engineering or related field, Technical degree, or equivalent work experience. Minimum experience required of the position: 10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures. Minimum knowledge, skills and abilities required of the position: Knowledge of core DOC systems -- SCADA, ESCA, STARS Outage, AIS Outage, AM/FM, AORS. Knowledge of all Microsoft Office products, AM/FM applications and Outage Management process. Excellent computer skills and aptitude.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.