Senior District Field Service Lead

Mazak Corporation; Provo (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Mazak Corporation is seeking a District Service Supervisor to lead the Western Technology Center service district, Phoenix-based. You will supervise Field Service Team Leads and Engineers, manage scheduling, and drive service performance to ensure rapid, high-quality customer support.

Focus areas include workforce development, KPI monitoring, and strong cross‑functional collaboration with District and Operations leadership to maintain engagement and exemplary customer satisfaction.

Qualifications

• Associate's degree required or equivalent field service leadership experience.
• Bachelor's degree in technical, business, or engineering discipline preferred.
• Experience overseeing field service scheduling and customer escalations.

Responsibilities

• Oversees scheduling and deployment of Field Service Engineers to maximize utilization and meet response times.
• Ensures customer inquiries and service requests are addressed within SLAs.
• Monitors service performance metrics and drives improvements in efficiency and customer satisfaction.
• Mentors and develops Field Service Team Leads and Service Engineers.

Skills

Leadership

Scheduling

Communication

Project coordination

D365

Microsoft Office

Data-driven decision-making

Influence without authority

Travel readiness

Education

Associate's degree

Bachelor's degree preferred

Equivalent combination of education & experience

Tools

D365

CRM systems

ERP platforms

Microsoft Office

Job description

Mazak Corporation is seeking a District Service Supervisor to lead the Western Technology Center service district, Phoenix-based. You will supervise Field Service Team Leads and Engineers, manage scheduling, and drive service performance to ensure rapid, high-quality customer support.

Focus areas include workforce development, KPI monitoring, and strong cross‑functional collaboration with District and Operations leadership to maintain engagement and exemplary customer satisfaction.