Regional Operations Lead, Tech Center Excellence

Mazak Corporation; San Juan Capistrano (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Mazak Corporation is seeking an Operations Manager to lead the Western Region Technology Center, driving daily operations, performance, and customer service. This role entails supervising teams, coordinating training, and ensuring safety and compliance across facilities.

The position requires strong leadership, strategic thinking, and the ability to manage multiple projects while collaborating with Sales, Service, and other departments.

Qualifications

• Bachelor's degree in Business Management, Engineering, Manufacturing Technology, Operations Management, or a related field.

Responsibilities

• Lead and manage day-to-day operations of the Western Region Technology Center.
• Develop and implement operational plans, priorities, and schedules to support business objectives.
• Monitor operational performance and identify opportunities for process improvement, cost efficiency, and enhanced customer experience.
• Ensure all company policies, procedures, and compliance requirements are consistently followed.
• Supervise, coach, and develop Technology Center personnel to maximize performance and engagement.
• Conduct annual performance evaluations and provide ongoing performance feedback and career development support.
• Foster a collaborative, accountable, and customer-focused work environment.
• Establish clear expectations, goals, and performance standards for team members.
• Identify training needs and coordinate employee development initiatives.
• Promote and maintain a safe, healthy, and productive work environment for all employees and visitors.
• Ensure compliance with all applicable safety standards, company policies, and regulatory requirements.
• Oversee facility operations and coordinate resources to support customer events, demonstrations, and training activities.
• Build and maintain strong working relationships with customers, employees, and business partners.
• Collaborate with Sales, Applications, Service, and other departments to support customer projects and business growth initiatives.
• Address operational challenges and customer concerns in a timely and professional manner.
• Support recruiting, onboarding, workforce planning, and resource allocation activities.
• Participate in budgeting, forecasting, staffing, and long-term operational planning.
• Assist leadership in implementing strategic initiatives that support regional and corporate objectives.
• Utilize operational metrics and reporting tools to drive informed business decisions.

Skills

Machining processes

CNC equipment

Leadership

Project coordination

Communication

Strategic planning

Microsoft Dynamics 365

CRM platforms

Education

Bachelor's degree in Business Management, Engineering, Manufacturing Technology, Operations Management, or a related field

Tools

Microsoft Dynamics 365 (D365)

Mazak CRM

Job description

Mazak Corporation is seeking an Operations Manager to lead the Western Region Technology Center, driving daily operations, performance, and customer service. This role entails supervising teams, coordinating training, and ensuring safety and compliance across facilities.

The position requires strong leadership, strategic thinking, and the ability to manage multiple projects while collaborating with Sales, Service, and other departments.