Senior Dispatcher-Sacramento/Rancho Cordova, CA

First Glass Promotion; Rancho Cordova (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

First Glass Promotion is seeking an experienced Dispatch Manager to lead resource allocation and manage complex projects in California. You will optimize inspector schedules, oversee certification management, and improve processes using Salesforce. The ideal candidate has over 5 years in construction dispatching, proficient in logistics coordination, and possesses comprehensive knowledge of Northern California geography. Join a team committed to quality and equal opportunity employment.

Qualifications

• 5+ years of experience in construction dispatching, logistics coordination, or field operations management.
• Deep understanding of construction testing and inspection scopes, including familiarity with DSA/HCAI requirements.
• Proven ability to manage a functional team or lead department-wide initiatives.

Responsibilities

• Lead daily coordination of inspectors and technicians across Northern California.
• Serve as the primary dispatcher for high-priority or complex projects.
• Audit and verify dispatched personnel's specific credentials.
• Identify bottlenecks in the dispatch workflow and implement improvements.
• Act as the first point of contact for urgent client requests.
• Provide guidance and training to junior dispatchers.

Skills

Construction dispatching

Logistics coordination

Problem-solving

Salesforce expertise

Geographic knowledge of Northern California

Tools

Salesforce

Job description

Certerra is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve. We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms. With a 60-year history, Certerra has a passion for high-end services, constant innovation, and investment in the development of world‑class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.

Key Responsibilities

• Strategic Resource Allocation: Lead the daily coordination of inspectors and technicians across Northern California, optimizing schedules to maximize technician utilization and minimize travel overhead.
• Complex Project Oversight: Serve as the primary dispatcher for high-priority or complex projects (e.g., HCAI hospital expansions or Caltrans paving operations) requiring specialized certifications.
• Certification Management: Audit and verify that dispatched personnel hold the specific credentials (ICC, ACI, AWS, or NACE) required for project‑specific scopes.
• Process Optimization: Identify bottlenecks in the dispatch workflow and implement improvements within Salesforce or internal communication protocols to increase department efficiency.
• Escalation Handling: Act as the first point of contact for resolving scheduling conflicts, technician call‑outs, and urgent client requests that require high‑level problem‑solving.
• Mentorship: Provide guidance and training to junior dispatchers on industry standards, geographic routing, and client relationship management.

Qualifications

• Experience: 5+ years of experience in construction dispatching, logistics coordination, or field operations management.
• Technical Knowledge: Deep understanding of construction testing and inspection scopes, including familiarity with DSA/HCAI requirements.
• Systems Expertise: High proficiency in Salesforce (or similar ERP/CRM) with the ability to generate reports and manage complex data entries.
• Leadership Skills: Proven ability to manage a functional team or lead department‑wide initiatives.
• Geographic Mastery: Expert knowledge of the Northern California geography to strategically manage a fleet across multiple counties.

Elk Grove, Rosemont, Florin, La Riviera, Mather, Gold River, Fair Oaks, Northern California

We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated based on their ability, competence, and performance of the essential functions of their positions. There will be no discrimination based on race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such people will be hired based on their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.