Senior Dispatcher (Cox Automotive)

Cox Automotive; Cherryville (NC); Remote; USD 37,000 - 55,000; Full time

Job summary

Cox Automotive - USA is seeking a Senior Coordinator-Senior Dispatcher to assess and assign service providers for repairs. You will communicate ETAs, manage delays, and coordinate with teams to ensure timely, efficient service across the network.

The role supports a flexible work option with remote work eligibility within the United States and a variable shift. Strong organizational and communication skills are essential for success.

Qualifications

• Education: High School Diploma or GED required.
• Two years of relevant dispatcher experience; industry experience is a plus.
• Advanced knowledge of Microsoft Office Suite.

Responsibilities

• Assess and assign open events to the nearest service provider.
• Verify proper authorization to dispatch the event.
• Inform the customer of ETA and delays; update supervisor on duty.
• Coordinate with reps to address problems as they arise.
• Maintain above-average efficiency and good attendance.

Skills

Accountability

Accuracy

Communication (Oral)

Communication (Written)

Customer Oriented

Detail Oriented

Interpersonal

Organized

Problem Solving

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Fleet Sr Dispatcher

Management Level

Individual Contributor

Work Option

Flexible Work Option

Remote Work

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $26.73 - $40.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Position Summary

The Senior Coordinator-Senior Dispatcher assesses and assigns appropriate Service Providers to make the requested repairs. This position also relays the estimated time of arrival and any delays to the customer and manager on duty.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Duties

• Assess and assign any/all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign appropriate and nearest Service Provider to make requested repairs.
• Advise the customer of the estimated time of arrival on the event and follow instructions per their requirements.
• Inform manager on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Work with New Call/Follow Up Reps to address problems as they arise.
• Handle overflow of new inbound events.
• Assist New Call/Follow Up Reps as needed and as time permits.
• Assist in resolving customer inquiries.
• Peer Training
• Maintain above average efficiency score
• Good standing attendance
• Must be Coordinator-Dispatcher II at least one year
• Other duties and projects, as assigned.

Qualifications

• Education: High School Diploma or GED Certificate, required.
• Experience: Two years' relevant experience. Industry experience is a plus.
• Computer Skills: Advanced knowledge in Microsoft Office Suite.
• Other Requirements: Basic knowledge in diesel mechanics and customer profile knowledge.

Skills and Abilities

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Collaborative - Ability to work with others to find solutions.
• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others' message and intent, and receives and processes feedback.
• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs, understanding their concerns, and seeking to build trust.
• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Interpersonal - Ability to develop and maintain relationships with others.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox