Senior Dispatch & Supplier Relations Lead

thetrashgurus; Richardson (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company equity — be an owner in what/ 

Paid time off, holidays, and floating

Parental and bereavement leave

Job summary

Downstream Downstream is seeking a Senior Dispatch Operations Representative to own the hardest problems on the supplier side, including emergency same-day sourcing and complex on-site issues.

You will manage multi-supplier logistics for large orders, resolve supplier disputes, and coach junior staff, all while ensuring timely delivery and quality. This role emphasizes accountability and performance-based outcomes.

Qualifications

• 3–5 years in dispatch, logistics, field operations, or supplier management.
• A rapid problem-solver under real time pressure — same-day re-sourcing is the job.
• A capable negotiator in supplier disputes.
• Sharp operational judgment: you can tell which suppliers can deliver.
• A coach — your standard becomes the team's standard.

Responsibilities

• Run emergency same-day sourcing when a primary supplier fails.
• Coordinate multi-supplier logistics on large orders.
• Own supplier cancellation escalations end to end.
• Resolve complex product issues on active jobsites.
• Make the hold-or-switch decision.
• Settle supplier disputes — billing, PO, and delivery.
• Vet new suppliers operationally after the sourcing hand off.
• Manage key supplier relationships and coach D1 development.

Job description

Downstream Downstream is seeking a Senior Dispatch Operations Representative to own the hardest problems on the supplier side, including emergency same-day sourcing and complex on-site issues.

You will manage multi-supplier logistics for large orders, resolve supplier disputes, and coach junior staff, all while ensuring timely delivery and quality. This role emphasizes accountability and performance-based outcomes.