Dispatch Operations Specialist - Ownership & Equity

thetrashgurus; Richardson (TX); On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a company match

Company equity — be an owner in what我们

Paid time off, paid holidays, and浮动假日

Job summary

Downstream is seeking a Dispatch Operations Representative (D1) to manage supplier coordination and delivery execution: confirmation calls, ETA follow-ups, outreach, and status management. Dispatch is the team that makes sure what the customer bought shows up, and fixes it fast when it doesn't.

Every ticket has one owner — you, open to close, including customer communications when a delivery issue requires them.

Qualifications

• 1–3 years in dispatch, logistics coordination, or high-volume phone work.
• Confident phone presence with command in conversations.
• Ability to move quickly within SLA windows and manage urgency.
• Ownership mindset with no handoffs and no dropped threads.

Responsibilities

• Run standard supplier confirmation calls at volume.
• Chase ETAs on same-day and next-day deliveries.
• Handle supplier outreach and follow-up across the known catalog.
• Work standard product issues to resolution.
• Manage supplier-side service denials and date-change rescheduling.
• Confirm supplier side of swap and removal orders.
• Direct Magic Hire task work and monitor output quality.
• Keep flawless CRM logging on every action, every ticket.

Skills

Phone communication

Time management

Ownership mindset

Job description

Downstream is seeking a Dispatch Operations Representative (D1) to manage supplier coordination and delivery execution: confirmation calls, ETA follow-ups, outreach, and status management. Dispatch is the team that makes sure what the customer bought shows up, and fixes it fast when it doesn't.

Every ticket has one owner — you, open to close, including customer communications when a delivery issue requires them.