Team Lead, Long-Term Disability Claims

Prudential Ins Co of America; Portland (OR); Hybrid; USD 89,000 - 147,000; Full time

Benefits offered by this job

Yearly bonus

401(k) match

Pension plan

Wellness program

Education benefit

Stock purchase plan

Paid time off

Job summary

Prudential Ins Co of America is seeking a Team Lead for Long-Term Disability Claims in a hybrid setup, with on-site expectations based on business needs. You will guide a team to ensure accurate LTD claim payments, offsets computation, and strong customer service, while driving process improvements and developing leaders within the group.

The role requires at least 3 years in Group Insurance Operations or claims, with strong analytical, communication, and leadership abilities.

Qualifications

• 3+ years in a Group Insurance Operations or claims role.
• Proven understanding of LTD claim management and offsets.
• Strong problem solving, math, and analytical skills.
• Detail oriented with solid interpersonal skills.
• Proven customer service skills.
• Leadership, coaching, or mentorship experience is a plus.

Responsibilities

• Lead the team to deliver exceptional customer service and claims management.
• Ensure accuracy of benefits paid on disability claims based on offsets and policy provisions.
• Monitor and analyze reporting for offset management.
• Develop action plans to improve team and individual performance.
• Build and maintain internal and external customer relationships.
• Provide reports, coaching and feedback to direct reports.
• Drive continuous process improvement and employee engagement.
• Ensure risk identification and escalation are managed across the team.

Skills

Group Insurance Ops

LTD claims knowledge

Coaching/leadership

Customer service

Analytical thinking

Communication

Education

Bachelor's degree

Tools

MS Word

Excel

Teams

Job description

Job Classification: Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions!

For over 150 years, Prudential's diverse and talented employees have been committed to helping employees and their families grow and protect their wealth through a variety of products and services, including Group Disability Insurance. We are known for delivering on our promise to our customers and are recognized as a trusted brand and one of the world's most admired companies.

We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract, and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential and give back to the communities where we live and work.

We are committed to keeping our promises and doing business the right way.

Team Lead, Long-Term Disability Claims

The Team Lead, Long-Term Disability Claims will deliver benefit experiences that help create and protect financial wellness, making a meaningful impact on the lives of our customers and our communities.

The preferred work arrangement for this position is hybrid (Newark, NJ, Scottsdale, AZ or Portland, ME) and requires on-site presence on a recurring basis, as determined by business needs. While a hybrid work arrangement is strongly preferred, exceptionally qualified virtual candidates will also be considered. For employees in a hybrid arrangement, your manager will provide additional details regarding the specific number of days you will be expected to work on-site

What you can expect:

• Lead the team to achieve customer service and claims management excellence.
• Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates.
• Monitor, track and analyze reporting to ensure appropriate offset management of claims.
• Develop effective action plans that result in improved team and individual performance.
• Build and maintain internal and external customer relationships.
• Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.
• Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.
• Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.
• Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.

What you'll need:

• Minimum of three years in a Group Insurance Operations or claims experience required.
• A proven understanding of LTD claim management processes and offset management required.
• Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.
• Detail oriented with solid interpersonal skills.
• Proven strong Customer Service skills.
• Prior coaching, mentorship or leadership skills are a must.
• Ability to solve problems independently.
• Proven focus on continuous improvement.
• Ability to collaborate across business.
• Strong communication (verbal and written) and time management skills required.
• Proficiency in Teams, MS Word, and Excel.

It'd be a plus if you had:

• Bachelor's Degree preferred.
• Direct supervisory experience a plus.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place.

If you need an accommodation to complete the application process, please email [e-mail] .

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.