Senior Director, Workday Sustainment and Support

Dallas College; United States; Hybrid; USD 105,000 - 128,000; Full time

Job summary

Dallas College has implemented the Workday ERP system. The Senior Director of Workday Support Services will play an integral role in leading and supporting the sustainment of Workday.

The successful candidate will work collaboratively with key personnel across Dallas College functional areas to drive the successful delivery of technical Workday projects and initiatives, create an integrated solution that supports efficiency, and provide a high level of support to faculty, staff, and students.

Qualifications

• Delivers Workday solutions across modules.
• Leads with strategic direction for Workday support.
• Experience with Agile and Lean environments.
• Translates business requirements to technical solutions.
• Maintains transparency and manages stakeholder expectations.
• Proactively researches Workday updates and capabilities.
• Acts as primary contact for Workday functionality questions.
• Leads quarterly testing and bi-annual release cycles.

Responsibilities

• Lead sustainment and continuous improvement of a multi-module Workday environment.
• Collaborate with business and technical partners to build roadmaps and priorities.
• Translate business requirements into technical Workday solutions.
• Coordinate cross-functional collaboration to ensure consistent delivery.

Skills

Workday modules

Strategic leadership

Agile environment

Data analysis

Cross-functional collaboration

Issue resolution

Requirements translation

Release cycles

Job description

Weekly Work Hours
40

Compensation Range
Administrator Range E08

Salary Minimum
$116,483.00 Annually

FLSA
United States of America (Exempt)

Position Type
Administrator

Work Location
All positions are considered on-site roles.
After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Why this Role Matters

This leader serves as the bridge between technology and business operations, ensuring that Workday supports the needs of faculty, staff, and students while enabling the College to fulfill its broader mission of serving Dallas County. By driving system optimization, process improvement, and cross-functional collaboration, this role helps create a stronger operational foundation that supports student success and institutional effectiveness.

The Impact of the Position

This position has a direct impact on how Dallas College operates every day. The Senior Director oversees the support, sustainment, and continuous improvement of a multi-module Workday environment that touches key business functions across the organization. Their leadership ensures seamless system performance, successful implementation of enhancements and upgrades, efficient business processes, and effective problem resolution. Ultimately, the role influences organizational productivity, service delivery, data integrity, and the College's ability to make informed decisions that support growth and long-term success.

Why You Should Be Excited About the Opportunity

This is a unique opportunity to shape the future of enterprise technology at one of the largest community college systems in Texas. The successful candidate will have the chance to lead strategic initiatives, partner with stakeholders across the institution, and drive meaningful transformation through Workday. The role offers both strategic influence and hands‑on engagement, allowing a leader to improve business processes, introduce innovative solutions, and create lasting organizational impact. For someone passionate about ERP systems, continuous improvement, and serving a mission-driven institution, this position provides a highly visible platform to make a difference.

Position Summary

Dallas College has implemented the Workday ERP system. The Senior Director of Workday Support Services will play an integral role in leading and supporting the sustainment of Workday. The successful candidate will work collaboratively with key personnel across Dallas College functional areas to drive the successful delivery of technical Workday projects and initiatives, create an integrated solution that supports efficiency, and provide a high level of support to faculty, staff, and students. The ideal candidate will bring a "system" view with expertise working with end users and technical team members to facilitate the analysis, design, and implementation of business processes within Workday. The candidate will demonstrate the ability to engage across every level, both inside and outside the college, in support of the College's contributions to the vibrancy, growth, and economic stability of Dallas County, for todays and future generations.

Required Knowledge, Skills and Abilities

• Delivers solution in Workday across all modules through efficient and organized process.
• Collaborates with business and technical partners to develop priorities and project roadmap.
• Facilitate the translation of business requirements to technical solutions.
• Collaborate with key cross-functional partners to maintain transparency, consistency in delivery, and set expectations.
• Identify, troubleshoot, and resolve issues related to Workday functionality in a timely manner with little to no oversight.
• Experience with providing strategic leadership and direction.
• Continually research, test, and keep abreast of Workday updates, fixes, and capabilities.
• Acts as primary point of contact for questions regarding functionality from a business and technical perspective.
• Ability to operate from the tactical to strategic levels.
• Lead and facilitate the quarterly testing and college release cycles for Workday's bi-annual release process.
• Demonstrate a passion for continual improvement of business process and technology.
• Experience working in Agile, Lean environments.
• Excellent analytical and problem-solving skills
• The ability to develop collaborative relationships with internal and external constituencies.
• Comfortable with a faster than average pace and frequently changing environment.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the e