Lead Workday Administrator

City of Goldsboro; United States; On-site; USD 88,000 - 110,000; Full time

Job summary

City of Goldsboro is seeking a Lead Workday Administrator to ensure the Workday platform meets the City’s mission-critical needs and aligns with finance and HR objectives. You will own the Workday system, drive enhancements, and oversee integrations, security, and governance.

Reporting to the Assistant Chief Financial Officer, you will lead a cross-functional team, coordinate with vendors, and manage change across HR, Finance, and IT to deliver compliant, high-quality service delivery.

Qualifications

• Bachelor’s degree in Information Systems or related field.
• Five years of full-time experience administering/ configuring enterprise systems; Workday experience preferred.
• Project management and change management leadership experience required.
• One additional year of experience may substitute for 30 semester hours of education.

Responsibilities

• Serve as primary functional and technical expert for City’s Workday platform.
• Lead road-mapping, project prioritization, and release management.
• Oversee cross-department Workday support team for day-to-day and enhancements.
• Provide Workday administration, configuration, and analysis across HCM and Finance modules.
• Manage integrations, security, and data governance; ensure audit compliance.
• Coordinate communication and training for system changes; develop training curriculum.
• Mentor Workday support staff and evaluate new Workday features.

Skills

Workday admin

Project management

Change management

System integration

Data governance

Security architecture

Training materials

Vendor liaison

Education

Bachelor's degree (Info Systems)

Tools

Workday Studio

EIB

API/web services

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The Lead Workday Administrator ensures Workday meets the technical and business requirements of the City’s mission‑critical operations. Primary responsibilities include system ownership, configuration, design, integration management, communication and training, and the execution of enhancements and upgrades. This role reports to the Assistant Chief Financial Officer. This role collaborates with technical staff, HR, Finance, external support vendors, and system users to ensure Workday supports efficient, compliant, and high‑quality service delivery across the organization.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Drives strategy and execution for the system by serving as the primary functional and technical expert for the City’s Workday platform and as the primary liaison for the City’s Workday Support Services consulting contracts.
• At the direction of the Workday Governance Committee, leads road-mapping, prioritization of projects, tenant management, release management, cross‑functional planning, and change management.
• Leads the cross-departmental Workday support team, ensuring a balance of day‑to‑day system support with strategic enhancements.
• Provides Workday system administration, configuration, and analysis across HCM and Finance modules.
• Utilizes advanced project management techniques to translate City goals into features, requirements, and enhancements, and prepare and implement project plans for system changes and upgrades.
• Drives the deployment of system maintenance, bi-annual new release testing and implementation, integrations, new functionality, and system changes.
• Assists IT with overseeing data governance, system security architecture, audit compliance, and role‑based access controls.
• Coordinates and executes communication and training efforts for system changes, including newsletters, alerts, leadership communications, manuals, job aids and training curriculum.
• Measures the impact of communication and training strategies and identifies opportunities for improvement.
• Mentors Workday support staff, promoting continuous learning and efficient service delivery.
• Evaluates new Workday features, integrations, and third‑party applications to ensure alignment with City requirements.
• Recommends and implements Artificial Intelligence (AI) strategy and features in compliance with the City’s AI policy.
• Works with software vendors, consultants, and technical support personnel.
• Builds, updates, and troubleshoots business processes, security groups, approval workflows, calculated fields, dashboards, and custom reports, in coordination with the Workday Support Services consultant (as needed).
• Specifies, develops, and maintains integrations using Workday tools (Studio, EIB, API/web services) and ensures data integrity across systems, in coordination with the Workday Support Services consultant (as needed).
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training and Experience Guidelines

• Bachelor’s Degree in Information Systems, Finance/HR Information Systems Management, Computer Science, Business Administration, Public Administration or a related field.
• Five (5) years of full‑time experience administering, configuring, or supporting enterprise systems; Workday experience strongly preferred.
• Project management and change management leadership experience required.
• One additional year of full‑time experience may substitute for 30 semester hours of required education, up to two (2) years.

Knowledge of:

• Enterprise configuration, business processes, integrations, security architecture, and reporting frameworks.
• Advanced tools and methodologies for enterprise systems analysis and technical design.
• Computer networks, servers, relational databases, cloud and web‑based applications, and enterprise software environments.
• Project management best practices and techniques.
• Change management communication strategies, training methodologies, and user‑adoption practices.
• Local government organizational structures, business functions, budgeting, public service delivery, and regulatory requirements.
• Contemporary trends, research, and best practices in information technology and ERP systems.

Skill in:

• Leading technical staff, system stakeholders, and cross‑functional teams, including individuals who are not direct reports.
• Exercising judgment, diligence, and responsibility when supporting mission‑critical systems.
• Analyzing complex business processes and translating them into detailed technical specifications.
• Designing, documenting, and supporting integrations and system architecture.
• Developing training materials, communication plans, and user‑friendly documentation.
• Providing outstanding support and guidance to technical and non‑technical users.
• Writing clear technical documentation and communications tailored to diverse audiences.
• Managing workload, prioritizing tasks, and delivering timely project outcomes.
• Troubleshooting system issues, conducting root‑cause analysis, and ensuring audit compliance.
• Establishing and maintaining effective working relationships with peers, clients, vendors, and community members.

LICENSES AND CERTIFICATION REQUIREMENTS

Valid Class “C” Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history.

Certifications preferred: Workday certifications preferred but not required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, and use of foot controls may be required.

Hiring Range: $87,539.92 - $109,657.60, annually.

Regular-Full time