Senior Director, Workday Sustainment and Support

Dallas College; Mesquite (TX); On-site; USD 105,000 - 128,000; Full time

Job summary

Dallas College is seeking a Senior Director of Workday Support Services to oversee sustainment and continuous improvement of a multi‑module Workday environment. You will collaborate with faculty, staff, and IT partners to drive technical solutions, optimize processes, and ensure data integrity across the enterprise.

You will lead upgrades, testing, and release cycles, translate business requirements into Workday configurations, and mentor teams in Agile and Lean practices to deliver high‑quality

Qualifications

• Bachelor's degree required; Workday experience preferred.
• Proven leadership in ERP or enterprise software.
• Experience with Workday, Agile, and cross‑functional projects.
• Certification in Scrum/Lean Sigma is highly desired.

Responsibilities

• Lead sustainment and support of the multi‑module Workday system.
• Coordinate analysis, configuration, and upgrades with stakeholders.
• Act as escalation point for Workday issues and timelines.
• Guide planning, testing, and release cycles for bi‑annual updates.
• Promote continuous improvement and documentation across teams.

Skills

Leadership

Strategic thinking

Cross‑functional collaboration

Problem solving

Agile experience

Process improvement

Education

Bachelor's Degree

Workday certification

Scrum Master certification

Lean Six Sigma Green Belt

Tools

Workday

Job description

Why this Role Matters

This leader serves as the bridge between technology and business operations, ensuring that Workday supports the needs of faculty, staff, and students while enabling the College to fulfill its broader mission of serving Dallas County. By driving system optimization, process improvement, and cross-functional collaboration, this role helps create a stronger operational foundation that supports student success and institutional effectiveness.

The Impact of the Position

This position has a direct impact on how Dallas College operates every day. The Senior Director oversees the support, sustainment, and continuous improvement of a multi-module Workday environment that touches key business functions across the organization. Their leadership ensures seamless system performance, successful implementation of enhancements and upgrades, efficient business processes, and effective problem resolution. Ultimately, the role influences organizational productivity, service delivery, data integrity, and the College’s ability to make informed decisions that support growth and long-term success.

Why You Should Be Excited About the Opportunity

This is a unique opportunity to shape the future of enterprise technology at one of the largest community college systems in Texas. The successful candidate will have the chance to lead strategic initiatives, partner with stakeholders across the institution, and drive meaningful transformation through Workday. The role offers both strategic influence and hands‑on engagement, allowing a leader to improve business processes, introduce innovative solutions, and create lasting organizational impact. For someone passionate about ERP systems, continuous improvement, and serving a mission‑driven institution, this position provides a highly visible platform to make a difference.

Position Summary

Dallas College has implemented the Workday ERP system. The Senior Director of Workday Support Services will play an integral role in leading and supporting the sustainment of Workday. The successful candidate will work collaboratively with key personnel across Dallas College functional areas to drive the successful delivery of technical Workday projects and initiatives, create an integrated solution that supports efficiency, and provide a high level of support to faculty, staff, and students. The ideal candidate will bring a “system” view with expertise working with end users and technical team members to facilitate the analysis, design, and implementation of business processes within Workday. The candidate will demonstrate the ability to engage across every level, both inside and outside the college, in support of the College’s contributions to the vibrancy, growth, and economic stability of Dallas County, for todays and future generations.

Required Knowledge, Skills and Abilities

• Delivers solution in Workday across all modules through efficient and organized process.
• Collaborates with business and technical partners to develop priorities and project roadmap.
• Facilitate the translation of business requirements to technical solutions.
• Collaborate with key cross‑functional partners to maintain transparency, consistency in delivery, and set expectations.
• Identify, troubleshoot, and resolve issues related to Workday functionality in a timely manner with little to no oversight.
• Experience with providing strategic leadership and direction.
• Continually research, test, and keep abreast of Workday updates, fixes, and capabilities.
• Acts as primary point of contact for questions regarding functionality from a business and technical perspective.
• Ability to operate from the tactical to strategic levels.
• Lead and facilitate the quarterly testing and college release cycles for Workday’s bi‑annual release process.
• Demonstrate a passion for continual improvement of business process and technology.
• Experience working in Agile, Lean environments.
• Excellent analytical and problem‑solving skills
• The ability to develop collaborative relationships with internal and external constituencies.
• Comfortable with a faster than average pace and frequently changing environment.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Bachelor's Degree, plus 5+ years of ERP experience ; Workday experience preferred
• Demonstrated leadership experience in a similar role.
• Official transcripts will be required. Certification as a Scrum Master, Lean Six Sigma (Green Belt), Workday, or formal software development training are highly desired.
• Work hours may extend beyond the regular, Monday‑Friday, 8:00 a.m.-5:00 p m. workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

Key Responsibilities

• Manage and support and manage the day‑to‑day support and sustainment of the multi‑module Workday application.
• Assist in Workday functions such as analysis, business process configuration, tenant configuration and upgrade evaluation.
• Act as escalation point for user‑reported issues.
• Participates in planning activities, development, and evaluation of technology solutions, working with cross‑functional partners to drive innovation.
• Provides technical support for product design, testing, and implementation activities.
• Consults with business and technical teams to steer the design and implementation of high‑quality solutions across all phases of all applicable projects.
• Articulate technology strategies and solutions that support the vision and mission of the College and align resources toward the successful achievement of goals.
• Ability to resolve problems, analyze and apply laws, regulations, theories and methodology, research, analyze, apply, and articulate results identifying opportunities.
• Ensure collaboration, knowledge‑sharing, and best practices among partners and colleagues to embed a robust technological ecosystem.
• Build and maintain documentation for Workday related implementation including 3rd party integrations with Workday.
• Committed to personal and team professional development.
• Create an environment that values, enables, and encourages innovative solutions to improve existing products and services and to develop and implement new tools and products.
• Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College.
• Maintain a culture that is collegial.
• Perform other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job‑related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Work Location

All positions are considered on‑site roles. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require an on‑campus presence, even when teaching online courses, in accordance with state law.

Compensation Range: Administrator Range E08. Salary Minimum: $116,483.00 Annually. Weekly Work Hours: 40. FLSA: United States of America (Exempt). Position Type: Administrator.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.