Senior Manager, Technology Operations

Walmart Inc.; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Discount Card

Live Better U

Medical, dental, vision

On-site childcare

Wellness center

Job summary

Walmart is seeking a Senior Manager, Tech Ops, to lead strategic digital initiatives that enhance the end-to-end Walmart Business customer journey. You will align business needs with technology solutions, orchestrate cross-functional programs, and drive measurable outcomes across Product, Engineering, Design, Data & Analytics, Sales, Customer Success, and Operations.

The role requires strong leadership, a business-minded approach, and the ability to translate customer problems into actionable

Qualifications

• Bachelor's degree in a relevant field and 5 years’ experience in project/program management or related area.
• Master’s degree in a related field is preferred and counts toward qualifications.

Responsibilities

• Lead complex digital initiatives from opportunity identification through execution and outcomes.
• Develop understanding of business customers, journeys, pain points, and unmet needs.
• Translate requirements into priorities, success measures, and technology solutions.
• Partner with Product, Engineering, Design, and Data & Analytics to influence roadmaps.
• Establish milestones, dependencies, risks, and accountability across programs.

Skills

Cross-functional leadership

Digital transformation

Stakeholder management

Strategic planning

Communication to leadership

Ambiguity handling

Education

Bachelor's degree in CS/IS/Eng

Master's degree preferred

Job description

1601 Se 10th St
Bentonville, AR 72716-0000

R-2657176

$90,000 - $180,000/yr

Regular/ Permanent

Position Summary

Role summary: The Senior Manager, Tech Ops, will lead strategic digital initiatives that improve the end-to-end Walmart Business customer journey. This role connects customer and commercial needs with technology solutions, translating business opportunities into clear priorities and driving complex, cross-functional programs from strategy through execution and measurable outcomes. Working across Product, Engineering, Design, Data & Analytics, Sales, Customer Success, and Operations, this leader will influence priorities, manage dependencies and risks, and establish the operating mechanisms needed to deliver scalable customer and business impact.

About the team

The Walmart Business Digital Experience team shapes and improves the end-to-end digital journey for business customers—from account activation and discovery through purchasing, repeat engagement, and connected commerce. We identify customer friction and growth opportunities and translate them into scalable digital capabilities. What makes our team unique is where we sit: at the intersection of customer experience, business strategy, and technology. We connect customer and commercial needs with Product, Engineering, Design, Data & Analytics, Sales, Customer Success, and Operations to drive measurable business outcomes.

What you'll do

• Lead complex digital initiatives from opportunity identification through execution, adoption, and measurable outcomes.
• Develop deep understanding of business customers, journeys, pain points, and unmet needs.
• Translate customer and commercial needs into clear requirements, priorities, success measures, and technology solutions.
• Partner with Product, Engineering, Design, and Data & Analytics to influence roadmaps and solutions.
• Establish ownership, milestones, dependencies, risks, and accountability across cross-functional initiatives.
• Build business cases articulating customer impact, business value, priorities, and trade-offs.
• Partner with Sales, Customer Success, Marketing, and Operations to drive readiness and adoption.
• Lead through influence, creating alignment and delivering outcomes across teams.

What you'll bring

• Bring experience leading complex digital, technology, eCommerce, customer experience, or business transformation initiatives.
• Translate customer and business problems into actionable solutions and measurable outcomes.
• Demonstrate strong cross-functional leadership across Business, Product, Engineering, Data & Analytics, and Operations.
• Apply strong business judgment to prioritize opportunities based on customer impact, value, scalability, risk, and strategy.
• Build compelling business cases and manage dependencies, risks, and trade-offs.
• Combine customer insights, data, and business context to inform decisions.
• Communicate complex topics clearly to senior leaders.
• Thrive in ambiguity, influence without authority, and create structure and accountability across teams.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt—Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation. At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities such as on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.

Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.

Preferred Qualifications

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

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