Senior Director, Technology Operations - Digital Innovation (Essentials)

Walmart Inc.; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Discount Card

Live Better U

On-site amenities

Job summary

Walmart is seeking a Senior Director of Technology Operations – Digital Innovation (Essentials) in Bentonville, AR. This role will define the long-term vision for essentials shopping, blending AI, personalization, and automation to simplify everyday needs.

The leader will partner across Merchandising, Product, Engineering, Design, Marketing, Data Science, Supply Chain, and Operations to scale innovations and create a seamless customer experience.

Qualifications

• Bachelor's degree in computer science, MIS, engineering management, business, information systems or related area.
• 7 years’ experience in project/program management or related area; supervisory experience.
• Option 2: 9 years’ experience; 4 years’ supervisory experience.

Responsibilities

• Define Walmart’s North Star vision for Essentials shopping over the next 3–5 years.
• Reinvent routine and replenishment shopping to reduce effort.
• Develop AI-enabled planning and personalization capabilities.
• Connect shopping and fulfillment experiences across store and network.
• Identify and build new customer propositions for recurring purchases and bundles.
• Operate as the GM for a digital capability and drive business metrics.
• Prioritize investments based on customer impact and value.
• Partner with cross-functional teams to align priorities.
• Prepare capabilities for adoption across Walmart’s eCommerce organizations.
• Build and develop high-performing teams with a culture of curiosity and experimentation.

Skills

Digital transformation

Cross-functional leadership

AI/personalization knowledge

Data-driven decision making

Education

Bachelor's degree in a relevant field

Master's degree preferred

Job description

Senior Director, Technology Operations - Digital Innovation (Essentials)

Bentonville, AR

Senior Director, Technology Operations - Digital Innovation (Essentials)

1601 Se 10th St
Bentonville, AR 72716-0000

R-2655281

$130,000 - $260,000/yr

Regular/ Permanent

Position Summary...

The Senior Director, Digital Innovation – Essentials is responsible for defining Walmart’s long-term vision for how customers plan, purchase, replenish, and receive the everyday items they need most.

Operating as a business builder and transformation executive, this leader will reimagine essentials shopping by creating intelligent, proactive experiences that reduce the effort required to manage everyday needs. This includes exploring how AI, personalization, predictive capabilities, automation, and Walmart’s fulfillment ecosystem can anticipate customer needs, simplify routine shopping, and make Walmart the most convenient destination for everyday essentials.

Success in this role requires thinking beyond today’s transactional shopping journey to invent experiences that help customers plan less, remember less, and effortlessly get what they need, when and how they need it.

This role partners closely with Merchandising, Marketplace, Product, Engineering, Design, Marketing, Data Science, Supply Chain, and Operations to build customer experiences from concept through scale while influencing enterprise strategy and shaping the future of digital commerce.

What you’ll do...

What You’ll Do

• Define Walmart’s North Star vision for Essentials shopping, identifying how customers will plan, purchase, replenish, and receive everyday needs over the next 3–5 years.
• Reinvent routine and replenishment shopping, moving from customer-initiated transactions toward intelligent experiences that anticipate needs and reduce shopping effort.
• Develop AI-enabled planning and personalization capabilities that understand household needs, purchasing patterns, preferences, and changing circumstances.
• Connect shopping and fulfillment experiences, using Walmart’s store and fulfillment network to create differentiated experiences around availability, speed, convenience, and reliability.
• Identify and build new customer propositions across recurring purchases, replenishment, household planning, subscriptions, bundles, and other emerging shopping models.
• Operate as the General Manager for a digital capability, taking ideas from concept through validation while building the business case, driving core metrics, creating best-in-class customer experiences, and enabling the cross-functional execution needed to scale.
• Prioritize investments based on customer impact and business value, measuring success through adoption, engagement, retention, incremental and attributable GMV, and improvements in customer convenience.
• Partner across Merchandising, Marketplace, Product, Engineering, Design, Marketing, Data Science, Supply Chain, and Operations to align enterprise priorities and deliver one cohesive customer experience.
• Prepare successful capabilities for adoption across Walmart’s broader eCommerce organizations, ensuring innovations can scale to serve millions of customers.
• Build and develop high-performing teams while fostering a culture of curiosity, experimentation, customer obsession, and bold thinking.

What You’ll Bring

• An entrepreneurial mindset with the ability to think like a founder—balancing long-term vision with pragmatic execution to build experiences that meaningfully simplify customers’ everyday lives.
• Proven experience defining bold customer visions and transforming them into scalable digital products, businesses, or customer experiences, ideally within high-frequency, replenishment, grocery, household, or convenience-oriented shopping journeys.
• Demonstrated success operating in highly ambiguous environments—identifying emerging customer needs, validating new concepts, and building businesses or capabilities from the ground up.
• A strong understanding of digital commerce, consumer behavior, AI, personalization, predictive technologies, and emerging shopping models, with the curiosity to continuously explore what’s next.
• Strong business and operational acumen, with the ability to connect customer experience innovation to fulfillment capabilities, economics, adoption, retention, and measurable business growth.
• Exceptional cross-functional leadership with the ability to influence senior executives and align diverse teams across business, product, technology, merchandising, supply chain, and operations around a shared customer vision.
• A customer-first mindset with a passion for eliminating friction and creating intelligent, convenient experiences that make routine shopping easier, faster, and more reliable.
• Experience building and leading high-performing teams while fostering a culture of experimentation, accountability, inclusion, and continuous learning.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area. Option 2: 9 years’ experience in project management, program management, program operations, or related area. 4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

• Discount Card
• Get 10% off
• Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U
• 100% covered
• Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Medical, dental, vision, and wellness programs for you and your family
• Access mental health resources and assistance programs for life’s challenges
• Training, leadership programs, and clear paths to advance.
• Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
• Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
• With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
• Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
• Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
• Join us at Walmart and grow your career alongside a community that feels like home.
• This isn’t just a workplace—it’s a destination for leaders eager to make a difference.