Senior Director, Tech Account Delivery - Remote

Jones Lang LaSalle Incorporated; Chicago (IL); Hybrid; USD 185,000 - 220,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Service Delivery Manager to lead the day‑to‑day operations of Work Dynamics technology platforms for a major financial services account. The role focuses on delivering reliable IT services, maintaining client relationships, and driving continuous improvement across incidents, changes, and performance metrics.

You will collaborate with internal teams and vendors, present to executives, and ensure security and governance requirements are met in a

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of IT service management or related role.
• Strong understanding of IT service management principles (ITIL v4).
• Experience in incident, problem, and change management processes.
• Proficiency in managing account relationships, vendor relationships, SLAs, and service contracts.

Responsibilities

• Ensure delivery of high‑quality IT services in line with SLAs and standards.
• Build and maintain relationships with client stakeholders and internal teams.
• Coordinate incident, problem, and change management activities.
• Communicate service performance, incidents, and planned changes clearly.
• Prepare regular executive‑level reports on service performance and improvements.
• Mentor Technology Operations Specialists and support their development.
• Ensure compliance with security and regulatory requirements for financial services.

Skills

IT service management

ITIL v4

Incident management

Change management

Vendor management

Executive communication

Stakeholder management

Project management

Education

Bachelor's degree in Information Technology or related field

Tools

ITSM tools

Job description

Jones Lang LaSalle Incorporated is seeking a Service Delivery Manager to lead the day‑to‑day operations of Work Dynamics technology platforms for a major financial services account. The role focuses on delivering reliable IT services, maintaining client relationships, and driving continuous improvement across incidents, changes, and performance metrics.

You will collaborate with internal teams and vendors, present to executives, and ensure security and governance requirements are met in a