Senior Director, Strategic Accounts & Client Success

Zinnia; Greenwich (CT); Hybrid; USD 200,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k)

Bonus opportunity

Tuition reimbursement

Job summary

Zinnia seeks a Senior Director, Strategic Account Management to lead client relationships and governance for our top accounts in a hybrid New York City setting.

You will own account strategy, coordinate cross‑functional teams, drive client satisfaction, and present a clear view of Zinnia's services and technology to executives. This role requires 12+ years of leadership in relationship management, strong analytical and communication skills, and the ability to travel as needed.

Qualifications

• Bachelor’s degree in technology, business, finance, accounting or equivalent.
• 12+ years of experience in relationship management or leadership roles with client exposure.
• Life insurance industry understanding, annuities preferred.
• Strong technical aptitude and ability to leverage digital strategies.
• Excellent verbal and written communication and presentation skills.
• Willingness to travel up to 25%.

Responsibilities

• Own the client relationship and governance for key accounts within the Zinnia framework.
• Lead cross-functional teams to deliver on client objectives and ROI.
• Develop and communicate client strategy, performance metrics, and service view to executives.
• Identify and pursue additional client pull-through opportunities and expansions.
• Foster a one-Zinnia mindset across the organization to support client goals.

Skills

Relationship management

Strategic advisory

Stakeholder management

Analytical thinking

Executive communication

Travel readiness

Education

Bachelor's degree in technology or business

Tools

CRM software

Job description

Zinnia seeks a Senior Director, Strategic Account Management to lead client relationships and governance for our top accounts in a hybrid New York City setting.

You will own account strategy, coordinate cross‑functional teams, drive client satisfaction, and present a clear view of Zinnia's services and technology to executives. This role requires 12+ years of leadership in relationship management, strong analytical and communication skills, and the ability to travel as needed.