Senior Director, Services Strategy

Jobtailor; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a senior leader to own the global services strategy, shaping a cohesive portfolio and pricing model across enterprise customers. You will assess the current portfolio, identify gaps and revenue opportunities, and publish a unified set of packages and tiers designed to drive renewals and growth.

The role leads delivery operations and financial optimization, partners with Sales, Deal Desk, and Finance, and evolves resourcing and delivery to scale services in a fast-moving

Qualifications

• 10+ years in professional services, customer success, or services strategy.
• 5+ years leading services teams at manager level or higher.
• Bachelor's degree or 15+ years of relevant experience.
• Proven monetization of services via repeatable, renewable offerings.
• Measurable impact on net revenue retention and expansion.
• Built or scaled professional services organizations.
• Designed and implemented services pricing, bundling, and tiering.
• Developed partner services programs.
• Led delivery operations and financial optimization.
• Created and operationalized customer lifecycle programs.
• Experience in networking, security, or enterprise infrastructure.
• Preferred: AI-enabled PS/CS operations.
• Preferred: hands-on intersection of technology, program design, and delivery.

Responsibilities

• Own the global services strategy and define a cohesive, market-ready portfolio
• Assess the current services portfolio to identify gaps, missed revenue opportunities, and margin leakage
• Design and publish a unified services portfolio with clear tiers, packages, and price points
• Establish and drive a revenue thesis for services
• Define packaging and pricing models with a bias toward recurring revenue
• Lead the Professional Services financial and operational model
• Strengthen the Professional Services operating model
• Build and maintain data-driven operational reviews
• Partner closely with Sales, Deal Desk, and Finance
• Evolve the resourcing and delivery model

Skills

Services strategy

Team leadership

Pricing & bundling

Revenue optimization

Monetization of services

Customer lifecycle programs

Delivery operations

Financial optimization

Partner programs

Data-driven reviews

Networking / Security

AI-enabled PS/CS ops

Education

Bachelor's degree in business/engineering/CS or related field

Job description

• Own the global services strategy and define a cohesive, market-ready portfolio
• Assess the current services portfolio to identify gaps, missed revenue opportunities, and margin leakage
• Design and publish a unified services portfolio with clear tiers, packages, and price points
• Establish and drive a revenue thesis for services
• Define packaging and pricing models with a bias toward recurring revenue
• Lead the Professional Services financial and operational model
• Strengthen the Professional Services operating model
• Build and maintain data-driven operational reviews
• Partner closely with Sales, Deal Desk, and Finance
• Evolve the resourcing and delivery model

Requirements

• 10+ years of experience in professional services, customer success, or services strategy
• at least 5 years leading services teams or functions at the manager, senior manager, or director level
• bachelor's degree (ideally in business, engineering, computer science, or a related field) or 15+ years of directly relevant experience
• proven ability to monetize services by turning professional services and premium support into repeatable, renewable, tiered offerings
• measurable impact on net revenue retention and expansion through services
• built or significantly scaled professional services organizations
• designed and implemented services pricing, bundling, and tiering strategies
• developed partner services programs
• led delivery operations and financial optimization efforts
• created and operationalized customer lifecycle programs
• experience in networking, security, or enterprise infrastructure domains
• (Preferred) experience with AI-enabled PS and CS operations
• (Preferred) hands‑on experience at the intersection of technology, program design, and delivery execution

Core Competencies

Demonstrates expertise in developing and executing services strategies that drive revenue growth and operational efficiency. Proven ability to design pricing models, optimize service delivery, and enhance customer lifecycle programs within professional services.

Highest-signal resume keywords

• 10+ Years In Professional Services
• Services Strategy Development
• Revenue Optimization
• Team Leadership In Services
• Pricing And Bundling Strategies

ATS Optimization Keywords

Hard Skills

• Services Portfolio Management
• Revenue Thesis Development
• Financial Optimization
• Customer Lifecycle Programs
• Operational Model Strengthening
• Data-Driven Operational Reviews
• Monetization Of Services
• Partner Services Program Development
• Tiered Offerings Design
• Delivery Operations Leadership

Industry Keywords

• Networking
• Security
• Enterprise Infrastructure
• AI-Enabled Operations
• Professional Services
• Customer Success
• Services Strategy
• Operational Efficiency
• Revenue Retention
• Renewable Offerings