Service & Support Strategy Manager

Jobtailor; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor seeks an experienced professional to lead customer engagement and transformation initiatives, guiding teams to improve client satisfaction and revenue. You will analyze engagement processes, develop tailored solutions, and foster long-term partnerships through strategic questioning and active listening.

The role emphasizes coaching, collaboration, and delivering on client objectives while adopting innovative technologies to enhance service delivery and growth.

Qualifications

• At least a Bachelor's degree.
• At least 5 years of experience.
• Demonstrating analytical thinking and business transformation skills.
• Excelling in customer relationship management and customer strategy.
• Utilizing sales strategy and sales management expertise.
• Embracing change and demonstrating professional courage.
• Developing skills in customer service excellence and service delivery.
• Engaging in strategic questioning and active listening.
• Building influencer relationships and fostering customer engagement.

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
• Analyzing customer engagement processes to identify opportunities for improvement and innovation
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations
• Utilizing analytical thinking to assess customer needs and develop tailored solutions
• Managing client relationships to foster trust and long-term partnerships
• Overseeing the planning, budgeting, and execution of projects to meet client objectives
• Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
• Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
• Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment

Skills

Customer relationship management

Sales strategy

Sales management

Analytical thinking

Business transformation

Customer service excellence

Service delivery

Strategic questioning

Active listening

Education

Bachelor's degree

Job description

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
• Analyzing customer engagement processes to identify opportunities for improvement and innovation
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations
• Utilizing analytical thinking to assess customer needs and develop tailored solutions
• Managing client relationships to foster trust and long-term partnerships
• Overseeing the planning, budgeting, and execution of projects to meet client objectives
• Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
• Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
• Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment

Requirements

• At least a Bachelor's degree
• At least 5 years of experience
• Demonstrating analytical thinking and business transformation skills
• Excelling in customer relationship management and customer strategy
• Utilizing sales strategy and sales management expertise
• Embracing change and demonstrating professional courage
• Developing skills in customer service excellence and service delivery
• Engaging in strategic questioning and active listening
• Building influencer relationships and fostering customer engagement

Hard Skills

• customer relationship management
• sales strategy
• sales management
• analytical thinking
• business transformation
• customer service excellence
• service delivery
• strategic questioning
• active listening

Soft Skills

• coaching
• mentoring
• team leadership
• conflict resolution
• cross-functional collaboration
• client engagement
• trust building
• professional courage
• adaptability

Certifications & Qualifications

• Bachelor's degree