Senior Director, Service Compliance & Regulatory Strategy

Lowe's; Mooresville (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Lowe’s Companies, Inc. in Mooresville, NC, is seeking a senior role to lead our services compliance program, overseeing license holders, regulatory alignment, and provider interactions.

You will partner with Legal, Claims, and Risk to mitigate compliance risk across installation services and contracts. Esteemed for shaping policy, you will guide cross-functional teams, maintain licensing and insurance programs, and ensure EPA and local regulatory adherence while driving continuous process

Qualifications

• Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable.
• 11 years Experience in a services, compliance, or equivalent environment including leadership.
• 8 years Merchandising/store operations.

Responsibilities

• Lead a Corporate based and Field based team who regularly reviews and maintains an accurate account of license holders ensuring they meet federal, state and local requirements for Lowe’s to conduct installation business.
• Conduct research and collaborate with cross-functional teams to ensure up-to-date understanding of regulatory requirements and changes.
• Engage with cross functional teams (IT, IST, Field and Logistics) to assure that Lowe’s systems and processes meet federal, state, and local regulatory requirements
• Collaborate with Claims, Regulatory, Litigation, or Risk teams on any litigation dealing with a service provided or a service provider. Review/document findings, identify appropriate departments to contact, and work with stakeholders on compliance resolution
• Engage with federal, state, and local regulatory entities for positioning Lowe’s as a responsible and respected retail contractor by participating in negotiations, meetings, speaking engagements and conferences
• Oversee process and execution of all certification, license requirements, exams of Lowe’s License Holders
• Ensure EPA compliance on the federal, state, and local for any service provided by Lowe's. Document/review all EPA complaints and develops reports of findings and recommended resolution to senior leadership.
• Partner with legal to ensure the language and terms used in contracts are in compliance and identifies legislation that may affect future compliance requirements. Develop processes and systems to meet these requirements and provide documentation of changes.
• Ensure all Customer, Provider and Lowe’s contracts relative to Services are maintained, executed and in compliance through all selling channels.
• Lead team to support timely processing of provider applications and insurance including renewals to ensure there is no disruption to business because of a lapse or expiration of certificates.
• Work with organization to identify legislation that may affect future compliance requirements or operational execution.
• Lead team to review services portfolio, identifies contribution of program and makes recommendations to Services leadership relative to regulatory requirements and compliance to continue or remove a program.
• Manage team to deliver stated goals, enable collaboration, and build skills sets.
• Communicate current processes and systems to Lowe's stakeholders and installation groups ensuring compliance mitigating risk.
• Provide services compliance insights for future strategies and omni-channel solutions to ensure all future capabilities and enhancements will meet all compliance requirements.

Skills

Regulatory compliance

Leadership

Cross-functional collaboration

Risk analysis

Contract/Legal understanding

Education

Bachelor's degree

MBA or equivalent

Job description

Lowe’s Companies, Inc. in Mooresville, NC, is seeking a senior role to lead our services compliance program, overseeing license holders, regulatory alignment, and provider interactions.

You will partner with Legal, Claims, and Risk to mitigate compliance risk across installation services and contracts. Esteemed for shaping policy, you will guide cross-functional teams, maintain licensing and insurance programs, and ensure EPA and local regulatory adherence while driving continuous process