Senior Director, SaaS Implementation & Services

1Password; United States; Remote; USD 192,000 - 264,000; Full time

Benefits offered by this job

Health benefits

Generous PTO

RSU program

Retirement matching

Free 1Password account

Volunteer days

Bonusly recognition

Remote-first work environment

Job summary

1Password is seeking a Senior Director, Implementation to set strategic and operational direction for implementation and professional services. Lead a cross-functional team delivering onboarding and deployment across SMB, Commercial, and Enterprise segments, with a focus on time-to-value and measurable customer outcomes.

You will partner with Sales, CS, Product, Marketing, and Ops to ensure smooth transitions from pre-sale to customer implementation, while shaping scalable service offerings and

Qualifications

• 10+ years in professional services, customer onboarding, or implementation.
• At least 5 years in leadership roles within cybersecurity and SaaS environments.
• Strong background in technical implementations, systems, infrastructure, and integrations.
• Experience in implementation, professional services, solutions architecture, or technical account management.
• Ability to scale onboarding and implementation programs across SMB, Commercial, and Enterprise.
• Experience building capacity-planning models and using KPIs to guide decisions.

Responsibilities

• Define and execute the strategic vision for implementation and professional services.
• Lead, coach, and grow a cross-functional team of specialists across roles.
• Establish scalable playbooks, frameworks, and processes to improve onboarding and time to value.
• Partner with Sales, Customer Success, Product, Marketing, and Operations for seamless transitions.
• Oversee implementation delivery across customer segments, ensuring scope, timeline, and quality.
• Use data to monitor project health, capacity, utilization, and customer outcomes.

Skills

10+ years professional services

customer onboarding

leadership

cybersecurity

SaaS implementations

capacity planning

stakeholder communication

Job description

1Password is seeking a Senior Director, Implementation to set strategic and operational direction for implementation and professional services. Lead a cross-functional team delivering onboarding and deployment across SMB, Commercial, and Enterprise segments, with a focus on time-to-value and measurable customer outcomes.

You will partner with Sales, CS, Product, Marketing, and Ops to ensure smooth transitions from pre-sale to customer implementation, while shaping scalable service offerings and