Senior Director, Implementation & Services - Remote

ResumeXrays LLC; United States; Hybrid; USD 192,000 - 264,000; Full time

Benefits offered by this job

Health benefits

Generous PTO

RSU program

Retirement matching

Free 1Password account

Paid volunteer days

Bonusly recognition

Remote-first environment

Job summary

1Password seeks a Senior Director of Implementation to set strategic and operational direction for implementation and professional services. You will lead a team responsible for SMB, Commercial, and Enterprise onboarding, driving time to value and measured outcomes across diverse customer segments.

You will build scalable services, partner with cross-functional teams, and use data to optimize delivery and outcomes, while shaping a future-ready, secure digital experience for customers.

Qualifications

• 10+ years of experience in professional services, customer onboarding, or implementation.
• At least 5 years in a leadership role.
• Strong background in technical implementations, systems, infrastructure, and integrations for complex customers.
• Experience in cybersecurity and SaaS environments.
• Ability to scale onboarding and implementation programs across SMB to Enterprise.

Responsibilities

• Define and execute the strategic vision for implementation and professional services.
• Lead and grow a cross-functional team of specialists and project managers.
• Establish scalable playbooks, frameworks, and processes to improve onboarding and time to value.
• Partner with Sales, CS, Product, Marketing, and Operations for seamless transitions from pre-sale to implementation.
• Oversee delivery across customer segments, ensuring scope and timelines are met.
• Monitor project health using data and KPIs and drive continuous improvement.

Skills

Leadership

Cybersecurity

SaaS experience

Professional services

Customer onboarding

Solution architecture

Program management

Job description

1Password seeks a Senior Director of Implementation to set strategic and operational direction for implementation and professional services. You will lead a team responsible for SMB, Commercial, and Enterprise onboarding, driving time to value and measured outcomes across diverse customer segments.

You will build scalable services, partner with cross-functional teams, and use data to optimize delivery and outcomes, while shaping a future-ready, secure digital experience for customers.