Senior Director, Retail Facilities Operations & Capital Projects

Goodwill of Greater Washington; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

Paid holidays

Life Insurance

Disability benefits

Health insurance

Dental and vision

Pet insurance

Employee discounts

EAP

403(b)/401(k) match

Job summary

Goodwill of Greater Washington is seeking a Project Manager to oversee expansion and renovation initiatives across the GGW market. You will coordinate internal teams and external partners to ensure scope, cost, and schedule targets are met, while maintaining brand and operational standards.

The role requires travel within the Washington DC metro area, a strong track record in facility buildouts, and proficient use of Microsoft Project and the Microsoft 365 suite.

Qualifications

• Bachelor’s degree from a four-year institution in Project Management, Real Estate Management, Engineering, Business Administration, or related field.
• Five or more years of hands‑on experience with project managing new facility buildouts or renovations.
• Demonstrated ability to work with landlords, general contractors, and others.
• Experience creating and managing large operating and capital budgets.
• Excellent oral and written communication skills.
• Excellent organizational, planning and time management skills.
• Highly skilled with Microsoft 365 tools (Teams, Outlook, Excel, Word, PowerPoint).
• Highly skilled in Microsoft Project or similar PM tools.
• Proven ability to travel to any location within the Washington DC metropolitan area.

Responsibilities

• Identify and assess potential new retail locations; conduct site surveys and review with leaders.
• Develop and maintain detailed work letters and specs for LOI processes.
• Understand lease terms and negotiate tenant improvements with leadership & GC partners.
• Plan and execute detailed build-out projects; coordinate internal/external resources.
• Lead multi-year renovation plans; manage scope, schedule and budget targets.
• Oversee capital projects across locations to support operations.
• Report project status to senior leadership regularly.
• Supervise Assistant Property Manager and Maintenance Supervisor.

Skills

Project management

Budget control

Stakeholder management

Communication

Planning & time management

Vendor coordination

Team collaboration

Education

Bachelor’s degree in related field

Tools

Microsoft Project

Microsoft 365

Job description

Responsible for project management activities related to opening new retail and other locations. Also responsible for planning and managing renovations of existing locations. Oversees the facilities maintenance team responsible for maintaining all existing locations. Coordinates internal and external resources to ensure that scope, cost, and schedule requirements are met for every project. This position requires significant travel to all locations within the GGW market area. This position is responsible and will be held accountable for behaving in accordance with organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including

• personal time off (PTO)
• paid holidays
• basic life insurance
• short/long term disability benefits
• individual and family medical
• dental and vision benefits
• pet insurance
• generous employee discounts
• access to an employee assistance program (EAP)

403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Core Competencies

• Plans and Aligns
• Develops Talent
• Values Differences
• Drives Vision & Purpose
• Collaborates
• Strategic Mindset
• Decision Quality

Primary Duties and Responsibilities

• Assists in identifying and assessing potential new retail stores and other locations, including conducting site surveys to identify issues or concerns, obtaining construction estimates as required, and reviewing pros and cons with operational leaders prior to making recommendations to senior leadership.
• Develops and maintains detailed work letters and specifications (flooring, paint, lighting, etc.) that can be provided to prospective landlords as part of the letter of intent (LOI) process.
• Maintains an understanding of the key terms of our lease agreements and partners with the Chief of Expansion and General Counsel to negotiate tenant improvement allowances and property-related matters.
• Assists in developing and executing detailed project plans for building out new retail store locations and other facilities. Coordinates with internal and external resources (developers, architects, general contractors, vendors, etc.) to ensure that scope, schedule, and budget targets are met. Ensures that newly acquired or built facilities are designed, constructed, and furnished in a manner that meets our operational and brand requirements. Assists in negotiating on behalf of Goodwill to resolve issues that arise during construction.
• Assists in developing and maintaining a multi-year plan for renovating existing retail store locations, including timing and budgetary estimates. Project manages all renovation efforts, ensuring that scope, schedule, and budget targets are met.
• Assists in developing and maintaining a multi-year plan for necessary capital improvements across all locations, including timing and budgetary estimates. Project manages all capital projects, ensuring that scope, schedule, and budget targets are met.
• Regularly reports out to senior leadership on the status of all projects.
• Oversees the work of the Assistant Property Manager and the Maintenance Supervisor who ensure that internal and external resources are deployed appropriately to maintain all leased and owned facilities in a manner that supports ongoing business operations.
• Executes on other initiatives and projects as directed by the Chief of Expansion.

Supervisory Responsibility

This position supervises the Assistant Property Manager and the Maintenance Supervisor.

Required Qualifications

• Bachelor’s degree from a four-year institution in Project Management, Real Estate Management, Engineering, Business Administration, or related field.
• Five or more years of hands‑on experience with project managing new facility buildouts or renovations of existing facilities.
• Demonstrated ability to work successfully with landlords, general contractors, and others.
• Experience creating and managing large operating and capital budgets.
• Excellent oral and written communication skills.
• Excellent organizational, planning and time management skills.
• Highly skilled with Microsoft 365 tools Microsoft Teams, Outlook, Excel, Word, and PowerPoint.
• Highly skilled in Microsoft Project or similar project management tools.
• Proven ability to prioritize effectively and make good decisions in a dynamic environment where new issues requiring attention arise daily and business needs evolve frequently.
• Demonstrated ability to build excellent working relationships with internal and external stakeholders.
• General understanding of the professional practices of architects, interior designers and contractors.
• Reliable personal transportation, valid driver’s license, and ability to travel to any location within the Washington, DC metropolitan area.

Preferred Qualifications

• Project Management Professional, Certified Associate Project Manager or similar certification for project management skills.
• Prior experience with property management
• Experience reading architectural blueprints and construction documents.
• Prior experience working in a non-profit organization