Senior Director, Renewals & Retention Transformation

Blackbaud; United States; Remote; USD 134,000 - 174,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote‑flexible workforce

401(k) program with employer match

Generous Parental Leave

Tuition reimbursement program

Job summary

Blackbaud is seeking a Senior Director, Renewals and Retention to define and lead a next-generation renewals motion across a large multi-product installed base. This strategic leader will own retention as a business outcome, reimagine the renewal experience, and drive scalable, data-driven processes aligned to product strategy and revenue growth.

The role requires 12+ years in renewals or related leadership roles, plus a track record of transforming renewal operations with improved retention

Qualifications

• 12+ years of experience in renewals, customer success, revenue operations, commercial operations, or related leadership roles.
• Proven track record rebuilding and transforming renewals organizations with measurable improvements in retention and churn.
• Strong commercial acumen balanced with customer value and long-term retention.

Responsibilities

• Define and lead end-to-end renewals and retention strategy across the installed base.
• Reimagine renewal experience and simplify offerings for retention, expansion, and value.
• Lead organizational change, align Product, Finance, Legal, Sales, and CS without direct authority.
• Engage senior customers on complex renewals and expansions.

Skills

Renewals leadership

Data-driven decision making

Cross-functional leadership

AI & automation in renewal

Job description

Blackbaud is seeking a Senior Director, Renewals and Retention to define and lead a next-generation renewals motion across a large multi-product installed base. This strategic leader will own retention as a business outcome, reimagine the renewal experience, and drive scalable, data-driven processes aligned to product strategy and revenue growth.

The role requires 12+ years in renewals or related leadership roles, plus a track record of transforming renewal operations with improved retention