Senior Director: Quality & Knowledge Management (Hybrid)

Mass; Boston (MA); Hybrid; USD 112,000 - 173,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts, Department of Transitional Assistance, seeks a Senior Director of Quality Management to lead standardized methodologies and tools to capture, analyze, and apply organizational knowledge. The role emphasizes continuous improvement and operational effectiveness.

The ideal candidate will oversee knowledge management across Quality Improvement, Quality Assurance, and related activities, while coordinating with stakeholders to drive project progress and outcomes.

Qualifications

• Requires six years of professional/ managerial experience with two years in a supervisory role.
• Knowledge of quality management methodologies, processes, and frameworks.
• Ability to develop, implement, and measure quality initiatives and dashboards.

Responsibilities

• Lead knowledge management and organizational learning initiatives across Quality Improvement, QA, QC, and related activities.
• Develop methods to assess corrective actions and drive continuous improvement.
• Coordinate with stakeholders to support project implementation and monitor outcomes.

Skills

Quality management

Leadership

Data analysis

BI dashboards

Cross-functional leadership

Regulatory compliance

Education

Bachelor's degree in related field

Graduate degree in related field

Doctorate degree in related field

Tools

Power BI

Excel

Job description

Commonwealth of Massachusetts, Department of Transitional Assistance, seeks a Senior Director of Quality Management to lead standardized methodologies and tools to capture, analyze, and apply organizational knowledge. The role emphasizes continuous improvement and operational effectiveness.

The ideal candidate will oversee knowledge management across Quality Improvement, Quality Assurance, and related activities, while coordinating with stakeholders to drive project progress and outcomes.