Senior Director, Provider Experience Operations

Springhealth; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Spring Health is seeking a Senior Director to lead provider support, enablement, engagement, and performance programs. You will act as a pivotal voice for providers, removing friction in the journey and ensuring adoption of new products and workflows across the organization.

This is a fully remote, full-time role with occasional travel for company events. You will partner with Product, Engineering, Clinical, Medical Affairs, Marketing, and Provider Operations to design scalable experiences that

Responsibilities

• Define and drive the provider experience strategy across Spring Health and Alma, with a focus on helping providers build thriving, sustainable practices within our networks.

Job description

This role will lead provider support, enablement, engagement, and performance programs while serving as a highly influential voice for providers across the organization. The Senior Director will identify and remove friction from the provider journey, ensure providers can successfully adopt new products and ways of working, and build scalable experiences that strengthen provider satisfaction, retention, and network performance. This is a full time, fully remote position on our team. Occasional travel may be required for company or team events/meetings.

What you'll do:

• Define and drive the provider experience strategy across Spring Health and Alma, with a focus on helping providers build thriving, sustainable practices within our networks.
• Identify the moments that matter most across the provider journey and remove friction that impacts satisfaction, engagement, retention, and performance.
• Serve as a strong voice of the provider, using data, feedback, and frontline insights to influence company priorities, policies, products, and workflows.
• Build mechanisms to understand provider sentiment and translate insights into clear priorities and measurable improvements.
• Lead provider support operations, improving the speed, quality, and effectiveness of how we resolve provider needs while expanding self-service and AI-enabled support.
• Own provider enablement and change management, ensuring providers can successfully adopt new products, workflows, tools, and policies.
• Partner across Product, Engineering, Clinical, Medical Affairs, Marketing, and Provider Operations to design experiences that work for providers at scale.
• Build scalable programs that help providers understand how to grow their practices, effectively engage with our networks, and deliver high-quality care.
• Develop strategies that strengthen provider engagement and retention across both networks.
• Lead provider performance programs, including the metrics, feedback loops, coaching, and interventions needed to support consistent, high-quality member experiences.
• Identify the drivers of provider satisfaction, retention, and practice success and translate them into actionable programs and operational improvements.
• Lead and develop a high-performing team spanning provider support, enablement, performance, and clinical expertise.