Senior Director, Project Delivery & Operations

We Are Social Deutschland GmbH; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Passport program (global offices)

Snacks & office perks

Carbon offsets & community kitchens

Job summary

We Are Social Deutschland GmbH is seeking an at-scale Project Director to lead Agency Delivery and Operations. This hybrid role blends strategic leadership with hands‑on project management for key accounts, while mentoring teams, improving processes and ensuring resources align with client priorities.

You will drive operational excellence, forecast needs, and implement scalable workflows across the agency, enabling delivery teams to win and grow.

Qualifications

• 5+ years of experience in project management with a strong focus on agency operations, team management, resourcing, and process development.
• Proven track record of mentoring and developing junior project management staff (Project Managers, Senior Project Managers).
• Deeply familiar with agency turn‑around times, resourcing, and dynamics of agency processes.
• Experience creating and rolling out new workflows, processes, and tool guidelines across teams.
• Highly proficient with Google Suite and Slack, and an expert in project management tools (Asana and Workbook is strongly preferred).
• Strong understanding and experience in forecasting and managing complex project financials and portfolio budgets.
• Knowledgeable on social platforms formats and guidelines.
• Confident, collaborative and positive with a ‘can-do’ attitude.
• Proactive in providing solutions when challenges are identified.
• Detail-oriented and takes responsibility for fulfilling all components of team deliverables.
• Working knowledge of A.I. tools and functions and previously implemented AI into your daily work.

Responsibilities

• Act as a hands-on, senior-level project manager for select, high-priority accounts, taking ownership and seeing projects through to successful completion.
• Oversee, mentor, and guide Project Managers and Senior Project Managers, fostering their growth and ensuring high standards of work.
• Partner closely with the Head of Department to forecast out project needs across the agency.
• Ensure that the agency is properly staffed and resourced from a project management perspective, balancing team capacity with incoming client needs.
• Create, install, and optimize best-in-class project management processes across all project management teams, driving consistency and efficiency.
• Champion the proper use of project management tools, ensuring uniform adoption and best practices across the department.
• Manage portfolio-level project profitability, tracking burn rates and budgets, and guiding your team to course-correct as needed.
• Proactively anticipate and identify agency-wide resourcing or project-related issues and propose solutions before they impact delivery schedules.
• Ensure all work is signed off at the right stages, by the right people (including internal and external partners).
• Leverage AI features within Google Workspace and other AI tools to automate step-by-step process documentation and supercharge team productivity.
• Innovate with proactive solutions, using advanced tools (A.I. suite), for identified friction points within the organization.

Skills

Operational leadership

Project management

People leadership

Cross-functional collaboration

Process improvement

Strategy execution

Tools

Asana

Workbook

Google Suite

Slack

Job description

We Are Social Deutschland GmbH is seeking an at-scale Project Director to lead Agency Delivery and Operations. This hybrid role blends strategic leadership with hands‑on project management for key accounts, while mentoring teams, improving processes and ensuring resources align with client priorities.

You will drive operational excellence, forecast needs, and implement scalable workflows across the agency, enabling delivery teams to win and grow.