Senior Account Manager

We Are Social; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Global offices

Casual culture

Snacks

Diverse projects

Job summary

We Are Social in Miami seeks a Senior Account Manager to ensure client satisfaction through flawless execution and proactive relationship-building. You will drive social media strategies, manage multiple projects, and collaborate with cross-functional teams for timely delivery.

The role emphasizes deep knowledge of social landscapes, trends, and platforms, with a fast-paced, innovative culture and global agency footprint.

Qualifications

• 3+ years in an account management role or similar preferably within an advertising agency, with a specific emphasis on social media content strategy and execution.
• Bachelor's degree in marketing, advertising, communications, or a related field.
• Experience in social media marketing, including an understanding of various social media platforms, trends, and best practices.
• Proven ability to manage multiple projects simultaneously, balancing priorities, resources, and timelines to deliver projects on time and within budget.
• Curiosity about clients? business and a passion for solving business challenges.
• Highly proficient with Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini) and Slack. Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana.

Responsibilities

• Serve as the primary point of contact and build strong relationships with clients, understanding their business goals, processes, and ways of working.
• Act as the internal liaison between the client and the agency's cross-functional teams, ensuring seamless communication and collaboration.
• Collaborate with the agency's creative, design, and production teams to ensure timely development and delivery.
• Conduct and lead regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives.
• Responsible for tracking and managing budgets for assigned accounts with accurate financial reporting and invoicing.
• Prepare and deliver high-impact client presentations and reports, managing all logistics and contributing expert insights to the discussion.
• Move beyond reactive task management by proactively identifying updated client needs and briefing senior team members on new opportunities.
• Manage all reporting about the health of client accounts, including writing scopes, briefs, and translating client requests into actionable work-streams and project timelines for the creative team.
• Provide internal and client teams with meeting recaps and next steps.
• Point of contact for both internal and external teams.
• Consistently leverage Gemini within Google Workspace to analyze and summarize client feedback documents and extract high-level insights.
• Be available to answer ad hoc team or client requests in a timely manner.
• Follow and stay on top of pop-culture and industry trends.

Skills

Account management

Client relationship management

Social media strategy

Communication

Education

Bachelor's degree in marketing or related field

Tools

Google Suite

Slack

Asana

Job description

THE ROLE

We Are Social is looking for a Senior Account Manager to join our growing team! You will be responsible for ensuring client satisfaction through flawless execution and confident communication. You are expected to be proactive, not just managing work streams but identifying new client needs and continuously building relationships. The ideal candidate will have deep knowledge of the social landscape and platforms.

WE ARE?

A creative agency powered by social connections. That means we thrive on what's trending and creating campaigns that get people buzzing. We call it ?Ideas Worth Talking About,? and we've proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald's, Adidas, Universal Studios, and YouTube.

WHY YOU?LL LOVE IT HERE

• We like to laugh, we live for celeb gossip and we?re great on AUX
• Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
• You best believe we know how to celebrate our wins. And our losses (it's how we learn)
• From carbon offsets to community kitchens, we?re passionate about making a difference
• Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

YOU ARE

• A person who thrives in a fast-paced environment, responding quickly and proactively
• Not interested in just following trends ? you want to create them
• A self-starter, who?ll take ideas from concept to execution, navigating feedback like a pro??

Traditional agency experience is not required, but it's a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you'll guide brands by staying ahead of social trends and cultural moments. In return, you'll join a global agency dedicated to generating buzzworthy ideas for some of the world's leading brands.

WHAT YOU?LL DO

• Serve as the primary point of contact and build strong relationships with clients, understanding their business goals, processes, and ways of working
• Act as the internal liaison between the client and the agency's cross-functional teams, ensuring seamless communication and collaboration
• Collaborate with the agency's creative, design, and production teams to ensure timely development and delivery
• Conduct and lead regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives
• Responsible for tracking and managing budgets for assigned accounts with accurate financial reporting and invoicing
• Prepare and deliver high-impact client presentations and reports, managing all logistics and contributing expert insights to the discussion
• Move beyond reactive task management by proactively identifying updated client needs and briefing senior team members on new opportunities?
• Manage all reporting about the health of client accounts, including writing scopes, briefs, and translating client requests into actionable work-streams and project timelines for the creative team
• Provide internal and client teams with meeting recaps and next steps
• Point of contact for both internal and external teams
• Consistently leverage Gemini within Google Workspace to analyze and summarize client feedback documents and extract high-level insights
• Be available to answer ad hoc team or client requests in a timely manner
• Follow and stay on top of pop-culture and industry trends

REQUIREMENTS FOR THIS ROLE

• 3+ years in an account management role or similar preferably within an advertising agency, with a specific emphasis on social media content strategy and execution
• Bachelor's degree in marketing, advertising, communications, or a related field
• Experience in social media marketing, including an understanding of various social media platforms, trends, and best practices
• Proven ability to manage multiple projects simultaneously, balancing priorities, resources, and timelines to deliver projects on time and within budget
• Curiosity about clients? business and a passion for solving business challenges
• Highly proficient with Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini) and Slack. Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana.

JOIN US

At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.

We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social's Privacy Notice for California Employees and Job Applicants at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf