Senior Director, Program Manager

SupportFinity™; New York (NY); On-site; USD 155,000 - 258,000; Full time

Benefits offered by this job

Annual incentive opportunity

Job summary

SupportFinity™ is seeking a Senior Director, Program Manager based in New York, NY. You will drive sustainable revenue growth across the Clover and Carat platforms, establish business development frameworks, and manage key strategic initiatives.

The successful candidate should possess at least 8 years of strategic planning experience and strong analytical skills. This position may involve up to 30% travel and offers a competitive salary range.

Qualifications

• 8+ years of experience in strategic planning and business development.
• Ability to synthesize complex data for executive recommendations.
• Proven relationship building with internal and external stakeholders.
• Entrepreneurial mindset with experience transforming businesses and products.
• Excellent presentation, influencing, and communication skills.

Responsibilities

• Identify and execute build, buy, and partner strategies to accelerate product growth.
• Work cross‑functionally to establish optimal business development frameworks.
• Own and manage key strategic initiatives and product portfolios.

Skills

Strategic leadership

Problem-solving

Client focus

Collaboration

Communication skills

Education

Bachelor’s degree

MBA

Job description

Senior Director, Program Manager

Fiserv is a global leader in fintech and payments, serving financial institutions, merchants, and consumers worldwide. This role focuses on driving sustainable revenue growth across the Clover and Carat platforms.

What you will do

• Identify and execute build, buy, and partner strategies to accelerate product growth.
• Work cross‑functionally to establish optimal business development, sales, and commercialization frameworks.
• Build robust business cases and provide market intelligence to prioritize opportunities.
• Develop and maintain business/market intelligence and product KPI reporting.
• Own and manage key strategic initiatives and product portfolios.
• Leverage data and analytics to prioritize investments and track performance.
• Position for future product P&L / GM leadership.

Critical Skills

• Strategic leadership and problem‑solving on undefined problems.
• Client focus with stakeholder management across levels.
• Collaboration and influencing across functions and business units.

Required Qualifications

• Bachelor’s degree required; MBA strongly preferred.
• 8+ years of experience in strategic planning and business development.
• Ability to synthesize complex data for executive recommendations.
• Broad general management mindset with strong analytical acumen.
• Experience influencing in complex cross‑functional environments.
• Proven relationship building with internal and external stakeholders.
• Excellent presentation, influencing, and communication skills.
• Entrepreneurial mindset with experience transforming businesses and products.
• Experience in financial services or payments preferred.

Travel required: up to 30%.

Salary Range: $155,000 - $258,000. These pay ranges apply to employees in New Jersey and New York; other states may differ.

For incentive‑eligible associates, the successful candidate is eligible for an annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards at the Company’s sole discretion.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Equal Opportunity Employer

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation, please contact [e-mail]. Current associates needing accommodations may refer to Fiserv’s Disability Accommodation Policy.