Senior Director, Product Knowledge & AI Experience

TRS Recovery Services; Alpharetta (GA); Sur place; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Fuel Your Life program

Paid holidays and time away

Mental health support

Résumé du poste

Fiserv is seeking a Senior Director of Product Knowledge & Experience to lead the transformation of our developer site into a modern, intelligent destination for discovery, learning, evaluation, building, and support. You will own vision, strategy, and outcomes, with expertise in APIs, content platforms, search, and AI.

You will design persona-based journeys, evolve information architecture, and build reusable content aligned with human and AI channels, partnering with executives and a broad

Qualifications

• Experience in payments, fintech, commerce platforms, banking, or API-first products.
• Track record of defining and presenting product vision, strategy, roadmaps, and investment cases to senior executives.
• Experience leading digital transformation and working with developer ecosystems (APIs, SDKs, docs).
• Bachelor's degree or higher in a related field, or equivalent education/experience.
• Strong cross-functional collaboration and communication skills across product, engineering, design, and sales.

Responsabilités

• Set vision, strategy, and multiyear roadmap for the site's product knowledge and builder experience.
• Transform the developer site into an inclusive digital product for developers and partners.
• Design persona-based journeys from discovery to integration and ongoing operations.
• Create machine-readable content across human and AI channels (web, search, assistants).
• Develop AI-assisted experiences, including intelligent search and guided onboarding.
• Lead and develop product managers across knowledge, builder, test, search, content, and AI experiences.

Connaissances

Product leadership

Roadmap strategy

API-first products

Vision & storytelling

Cross-functional collaboration

Formation

Bachelor's degree or higher

Outils

Headless CMS

Search technologies

API documentation

Description du poste

Fiserv is seeking a Senior Director of Product Knowledge & Experience to lead the transformation of our developer site into a modern, intelligent destination for discovery, learning, evaluation, building, and support. You will own vision, strategy, and outcomes, with expertise in APIs, content platforms, search, and AI.

You will design persona-based journeys, evolve information architecture, and build reusable content aligned with human and AI channels, partnering with executives and a broad