Senior Director, Platform & Cloud Reliability

R1 RCM, Inc.; United States; Remote; USD 152,000 - 289,000; Full time

Job summary

R1 RCM Inc. is seeking a senior technology leader to define the enterprise platform strategy and multi-year roadmap, aligned with healthcare-focused business priorities.

You will drive modernization, automation, and cloud enablement across global teams, establishing SRE practices and end-to-end observability to improve reliability and performance. The role requires 12+ years in technology engineering and operations with 5+ years in senior leadership, a Bachelor’s degree, and a proven track

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 12+ years in technology engineering and operations, including 5+ years in senior leadership.
• Proven leadership across platform engineering, observability/APM, and enterprise tooling.
• Strong expertise in cloud platforms, automation, infrastructure as code, DevOps, monitoring, and distributed systems.
• Experience with ITSM, incident and problem management, disaster recovery.
• Proven success improving service reliability, application performance, engineering productivity, and operational efficiency.

Responsibilities

• Define the enterprise platform strategy and multi-year roadmap aligned with business and client priorities.
• Translate business objectives into technology investments, capabilities, and measurable outcomes.
• Drive modernization, simplification, automation, and innovation to improve agility, productivity, and business performance.
• Lead platform modernization, cloud enablement, infrastructure-as-code, automation, and reusable platform capabilities.
• Establish SRE practices, including SLIs, SLOs, resilience, availability, capacity, and disaster recovery.
• Drive technical-debt reduction and shift operations toward proactive, predictive, and automated service management.
• Own enterprise APM and observability strategy, providing end-to-end visibility across applications and technology platforms.
• Drive enterprise tooling strategy across DevOps, monitoring, ITSM, incident response, and automation.
• Leverage automation and AI-enabled operations to improve service performance, engineering productivity, and operational efficiency.
• Own operating and capital budgets, financial planning, forecasting, and investment prioritization.
• Drive cost optimization across cloud, infrastructure, tooling, software, vendors, and engineering services.
• Establish business cases and measure value realization from strategic technology investments.
• Establish executive KPIs across reliability, performance, cost, risk, productivity, and business impact.
• Build and lead high-performing global engineering and operations teams exceeding 50+ associates.
• Partner with business, technology, cybersecurity, architecture, finance, and procurement leadership to align technology investments with enterprise priorities.
• Provide executive-level visibility into technology performance, investment value, financial performance, and operational risk.

Skills

Platform engineering

Observability/APM

Enterprise tooling

Cloud platforms

Automation

Infrastructure as Code

DevOps practices

Monitoring

Distributed systems

Stakeholder management

People leadership

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

Cloud platforms

IaC tools

Automation tooling

Observability tools

Monitoring tools

Job description

R1 RCM Inc. is seeking a senior technology leader to define the enterprise platform strategy and multi-year roadmap, aligned with healthcare-focused business priorities.

You will drive modernization, automation, and cloud enablement across global teams, establishing SRE practices and end-to-end observability to improve reliability and performance. The role requires 12+ years in technology engineering and operations with 5+ years in senior leadership, a Bachelor’s degree, and a proven track