Senior Director, Platform Infrastructure

R1 RCM, Inc.; United States; Remote; USD 152,000 - 289,000; Full time

Job summary

R1 RCM Inc. is seeking a senior technology leader to define the enterprise platform strategy and multi-year roadmap, aligned with healthcare-focused business priorities.

You will drive modernization, automation, and cloud enablement across global teams, establishing SRE practices and end-to-end observability to improve reliability and performance. The role requires 12+ years in technology engineering and operations with 5+ years in senior leadership, a Bachelor’s degree, and a proven track

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 12+ years in technology engineering and operations, including 5+ years in senior leadership.
• Proven leadership across platform engineering, observability/APM, and enterprise tooling.
• Strong expertise in cloud platforms, automation, infrastructure as code, DevOps, monitoring, and distributed systems.
• Experience with ITSM, incident and problem management, disaster recovery.
• Proven success improving service reliability, application performance, engineering productivity, and operational efficiency.

Responsibilities

• Define the enterprise platform strategy and multi-year roadmap aligned with business and client priorities.
• Translate business objectives into technology investments, capabilities, and measurable outcomes.
• Drive modernization, simplification, automation, and innovation to improve agility, productivity, and business performance.
• Lead platform modernization, cloud enablement, infrastructure-as-code, automation, and reusable platform capabilities.
• Establish SRE practices, including SLIs, SLOs, resilience, availability, capacity, and disaster recovery.
• Drive technical-debt reduction and shift operations toward proactive, predictive, and automated service management.
• Own enterprise APM and observability strategy, providing end-to-end visibility across applications and technology platforms.
• Drive enterprise tooling strategy across DevOps, monitoring, ITSM, incident response, and automation.
• Leverage automation and AI-enabled operations to improve service performance, engineering productivity, and operational efficiency.
• Own operating and capital budgets, financial planning, forecasting, and investment prioritization.
• Drive cost optimization across cloud, infrastructure, tooling, software, vendors, and engineering services.
• Establish business cases and measure value realization from strategic technology investments.
• Establish executive KPIs across reliability, performance, cost, risk, productivity, and business impact.
• Build and lead high-performing global engineering and operations teams exceeding 50+ associates.
• Partner with business, technology, cybersecurity, architecture, finance, and procurement leadership to align technology investments with enterprise priorities.
• Provide executive-level visibility into technology performance, investment value, financial performance, and operational risk.

Skills

Platform engineering

Observability/APM

Enterprise tooling

Cloud platforms

Automation

Infrastructure as Code

DevOps practices

Monitoring

Distributed systems

Stakeholder management

People leadership

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

Cloud platforms

IaC tools

Automation tooling

Observability tools

Monitoring tools

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Role Responsibilities

• Define the enterprise platform strategy and multi-year roadmap aligned with business and client priorities.

• Translate business objectives into technology investments, capabilities, and measurable outcomes.

• Drive modernization, simplification, automation, and innovation to improve agility, productivity, and business performance.

• Lead platform modernization, cloud enablement, infrastructure-as-code, automation, and reusable platform capabilities.

• Establish SRE practices, includingSLIs, SLOs, resilience, availability, capacity, and disaster recovery.

• Drive technical-debt reduction and shift operations toward proactive, predictive, and automated service management.

• Own enterprise APM and observability strategy, providing end-to-end visibility across applications and technology platforms.

• Drive enterprise tooling strategy acrossDevOps, monitoring, ITSM, incident response, and automation.

• Leverage automation and AI-enabled operations to improve service performance, engineering productivity, and operational efficiency.

• Ownoperating and capital budgets, financial planning, forecasting, and investment prioritization.

• Drive cost optimization across cloud, infrastructure, tooling, software, vendors, and engineering services.

• Establish business cases and measure value realization from strategic technology investments.

• Establish executive KPIs acrossreliability, performance, cost, risk, productivity, and business impact.

• Build and lead high-performing global engineering and operations teams exceeding 50+ associates.

• Partner with business, technology, cybersecurity, architecture, finance, and procurement leadership to align technology investments with enterprise priorities.

• Provide executive-level visibility intotechnology performance, investment value, financial performance, and operational risk.

MinimumQualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field

• 12+ years of experience in technology engineering and operations, including 5+ years in senior leadership roles.

• Proven leadership across platform engineering, observability/APM, and enterprise tooling.

• Strong expertise in cloud platforms, automation, infrastructure as code, DevOps, monitoring, and distributed systems.

• Experience with ITSM, incident and problem management, disaster recovery

• Demonstrated success improving service reliability, application performance, engineering productivity, and operational efficiency.

• Excellent strategic thinking, executive communication, stakeholder management, and people leadership skills
  For this US-based position, the base pay range is $152,163.00 - $289,353.75 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 25.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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