Senior Director, Pharma Analytics Delivery

CVS Health; United States; Remote; USD 144,000 - 288,000; Full time

Job summary

CVS Health is seeking a Lead Director, Solutions Delivery to lead the Solutions Delivery function for pharma data solutions. You will drive end-to-end delivery governance, orchestrate cross‑functional teams, and partner with commercial, product, data, and strategy groups to scale analytics engagements.

The role emphasizes commercialization of analytics solutions, development of go‑to‑market playbooks, and strategic partnerships, with a focus on maintaining client satisfaction and financial

Qualifications

• 10+ years of experience in consulting, pharma services, healthcare analytics, data delivery, BI, product commercialization, or client engagement leadership.
• Strong understanding of pharma manufacturers’ commercial, market access, medical, patient engagement, and analytics needs.
• Experience leading complex, multi‑project portfolios with responsibility for delivery outcomes and client satisfaction.
• Experience building scalable operating models, implementation frameworks, and delivery organizations.
• Strong executive presence, stakeholder management, and organizational leadership skills.

Responsibilities

• Delivery Leadership & Execution Excellence: Lead the Solutions Delivery vertical responsible for delivering predefined analytics products and customized client engagements for pharmaceutical manufacturer customers.
• Own end‑to‑end delivery governance across all active engagements, ensuring adherence to project timelines, scope, quality standards, and client commitments.
• Lead contract‑to‑execution transitions and implementation readiness activities.
• Align cross‑functional teams around responsibilities, milestones, deliverables, and success metrics.
• Establish and maintain delivery excellence standards, consistent deployment methodologies, and repeatable execution practices.
• Serve as the senior escalation point for client, cross‑functional, and operational issues, ensuring timely resolution through proactive risk management and stakeholder alignment.
• Drive continuous improvement initiatives to enhance delivery effectiveness, efficiency, and client outcomes.
• Commercialization, Growth & Strategic Partnerships: Drive commercialization and adoption of the analytics solutions portfolio across pharmaceutical manufacturer clients.
• Develop scalable go‑to‑market frameworks, implementation playbooks, and partner enablement models.
• Identify, evaluate, recruit, and expand strategic partnerships across pharmaceutical manufacturers, consulting firms, technology organizations, and healthcare ecosystem partners.
• Build and maintain a robust pipeline of partnership and growth opportunities.
• Support long‑term portfolio growth strategies and identify opportunities to expand solution adoption and market presence.
• Client Engagement & Relationship Management: Ensure a high level of client satisfaction through proactive oversight, issue resolution, and delivery of measurable business value.
• Partner with client stakeholders to understand business objectives and ensure engagement outcomes align with strategic goals.
• Build trusted relationships with clients and internal partners to support long‑term business success and retention.
• Identify opportunities to expand existing client relationships through additional services, products, and strategic solutions.
• Operational & Portfolio Management: Oversee a portfolio of concurrent client engagements, ensuring appropriate prioritization, resource allocation, and performance management.
• Manage capacity planning and resource utilization to optimize workload distribution and delivery effectiveness.
• Design and implement scalable operational processes supporting commercialization, onboarding governance, implementation, and ongoing client engagement.
• Implement and maintain standard operating procedures, standardized methodologies, engagement playbooks, templates, governance processes, and performance tracking mechanisms.
• Establish operational metrics, success metrics and reporting frameworks to monitor delivery health, productivity, and business outcomes.
• Improve efficiency, consistency, and scalability through process optimization and automation opportunities.
• Maintain executive visibility into portfolio performance, implementation progress, risks, resource utilization, and business outcomes.
• Ensure compliance with established product frameworks and prevent unnecessary customization, scope expansion, and delivery risks.
• Finance Management: Maintain accountability for portfolio financial performance, including revenue realization, profitability, operational efficiency, and margin optimization.
• Monitor engagement financials and proactively identify opportunities for cost control and process improvement.
• Balance commercial objectives with delivery excellence and client outcomes while driving financial discipline and scalable growth.
• Contribute to portfolio planning, forecasting, and business reviews.
• Evaluate portfolio performance and provide actionable recommendations to leadership regarding resource investments, delivery strategies, and financial outcomes.
• Support business growth objectives by identifying cross‑sell and upsell opportunities within existing accounts.
• Cross‑Functional Leadership: Collaborate closely with Commercial, Product, Data, Analytics, Strategy, Operations, Legal, and external partner organizations to align delivery efforts with organizational objectives.
• Influence decision‑making across highly matrixed teams through data‑driven insights and recommendations that improve delivery effectiveness and commercial performance.
• Provide matrixed leadership, coaching, and guidance to engagement managers, analysts, and delivery resources.
• Partner with business leaders to support product adoption, service enhancements, and client success initiatives.
• Support executive reviews, business planning activities, and strategic decision‑making through structured reporting and insights.
• Act as a key contributor to strategic planning efforts related to delivery operations, service scalability, commercialization, and client engagement models.

Skills

Delivery leadership

Portfolio management

Client engagement

Cross-functional leadership

P&L accountability

Strategic partnerships

Education

Bachelor’s degree in Business Administration/Data Science/Business Analytics/Informatics/Healthcare Administration

Master’s degree (MBA/Data Science/Business Analytics/Informatics or related) preferred

Job description

CVS Health is seeking a Lead Director, Solutions Delivery to lead the Solutions Delivery function for pharma data solutions. You will drive end-to-end delivery governance, orchestrate cross‑functional teams, and partner with commercial, product, data, and strategy groups to scale analytics engagements.

The role emphasizes commercialization of analytics solutions, development of go‑to‑market playbooks, and strategic partnerships, with a focus on maintaining client satisfaction and financial