Senior Director, Outbound SDR

CP360; Arizona; On-site; USD 180,000 - 250,000; Full time

Job summary

ContactPoint360 is a global BPO that builds an outbound engine for revenue, not just activity. You’ll own the entire outbound SDR machine, recruit and train the team, craft messaging, and coach calls, turning cold lists into qualified meetings and pipeline.

The role begins as a Senior Director with a clear path to Vice President within six months based on results: build the team, scale the machine, deliver the numbers, and earn the bigger seat.

Job description

We’re a global BPO built for brands that want more than just support — they want revenue, results, and real ROI. With 5,000+ people across 10 countries, we power Digital CX, sales, Trust + Safety and back office for growth-stage and enterprise clients. We’re scaling fast and looking for someone who can turn up the heat.

I can’t copy Gary V’s exact voice, but I can give you that founder energy: blunt, fast, competitive, conversational, no corporate BS.

Let’s make this really simple:

We’re not looking for someone to manage an SDR team. We’re looking for someone to build an outbound machine. Someone who loves the phone. Someone who knows how to take a cold list, create conversations, book meetings, build pipeline and turn outbound into a serious revenue channel. If you need marketing to hand you leads, this probably isn’t your job. If you think cold calling is dead, definitely don’t apply.

We want a builder. A hunter. A coach.

Someone who can recruit great SDRs, train them, push them, listen to calls, fix the pitch and create a culture where people actually want to win.

You should be comfortable jumping on the phone yourself.

If a rep says, “I can’t get this CFO to respond,” your reaction should be: “Give me the number”.

What You Own

• The entire outbound SDR engine.
• Recruiting and building the team.
• Cold calling strategy.
• Target accounts.
• Messaging.
• Email and LinkedIn outbound.
• AI and sales technology.
• Call coaching.
• Daily scoreboards.
• Qualified meetings.
• Pipeline.
• Revenue created from outbound.

We don’t care about activity for the sake of activity. We care about outcomes.

Calls → conversations → meetings → opportunities → pipeline → revenue.

That’s the scoreboard.

Who We Want

• You’ve done this before.
• You’ve personally cold-called.
• You’ve built outbound teams.
• You can show us the pipeline your teams created.
• You’re competitive.
• You move fast.
• You hate excuses.
• You know numbers.
• You know people.

And you know that when outbound isn’t working, the answer isn’t always “we need more leads.” Sometimes the script sucks. Sometimes the list sucks. Sometimes the coaching sucks. Sometimes the effort sucks. Your job is to figure it out and fix it.

The Opportunity

This starts as a Senior Director role. But we’re not hiring someone who wants to stay a Senior Director. We’re looking for someone who wants to become a Vice President. And that opportunity can happen within six months. Not because six months passed. Because you earned it. Build the team. Build the machine. Create the pipeline. Deliver the number. Then take the bigger seat.

If that sounds exciting instead of intimidating, we should talk.

Company Information

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.