Senior Director, Operations - Personal Injury - Florida

Akumin Inc.; Orlando (FL); Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director of Operations to lead and enhance the performance of multiple centers in Florida. This role involves managing daily operations, implementing efficiency improvements, and providing leadership to site supervisors. The ideal candidate will have a strong background in the medical industry, excellent communication skills, and experience managing remote teams. Join a forward-thinking company that values diversity and is committed to providing exceptional service in a dynamic environment. If you are a strategic leader with a passion for operational excellence, this is the perfect opportunity for you.

Qualifications

• High School Diploma or equivalent required; Bachelor's preferred.
• Previous medical industry experience and strong leadership skills essential.

Responsibilities

• Manage daily operations and oversee multiple centers within a region.
• Implement processes to improve site performance and customer service.

Skills

Leadership Skills

Communication Skills

Process Management

Problem Solving

Adaptability

Education

High School Diploma

Bachelor's Degree

Tools

Excel

PowerPoint

Word

Outlook

Job description

Senior Director, Operations - Personal Injury - Florida

Senior Director, Operations - Personal Injury - Florida

Apply remote type Remote locations Jacksonville, FL Tampa, FL Palm Beach Gardens, FL Kissimmee, FL Orlando, FL time type Full time posted on Posted 3 Days Ago job requisition id 2025-4168

Role is based in Florida.

The Senior Director of Operations manages the daily operations, and planning the use of materials and human resources. Provide leadership and individual motivation; Recommend and implement policies and programs; Allocate resources consistent with the budget and mission Provide a knowledgeable and welcoming public image; be proficient in small office communication and clerical procedures.

Specific duties include, but are not limited to:

• Oversees the management of several individual centers within a geographic region. Manages supervisors in hiring, staff development, and site performance. Provides coaching, feedback and developmental action plans to site supervisors.
• Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency. Solves problems effectively with an emphasis on developing productive approaches utilizing internal support functions. Identifies measurable performance standards to improve site performance.
• Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement.
• Understands the site’s challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.).
• Reviews staffing model and recommends optional solutions to VP of Operations.
• Coordinates and communicates across remote sites and shares best practices with peers. Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals.
• Other duties as assigned.

Position Requirements:

• High School Diploma or Equivalent Experience.
• Previous medical industry experience required.
• Excel, PowerPoint, Word and Outlook skills required.
• Excellent written, verbal and presentation skills required.
• Demonstrated process or efficiency management.
• Ability to interact at all levels of the organization (both internal and external).
• Demonstrated strong leadership skills.
• Previous experience managing remote teams.
• Demonstrated adaptability and ability to manage change.
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice, preferred.
• Prior experience in an Operations function with emphasis on budget and P& L responsibility.
• Demonstrated experience with medical information management systems preferred.

Preferred:

• Bachelor's Degree.
• Financial Management experience.

Physical Requirements:

Standard Office Environment and may be exposed to environmental hazards such as exposure to noise, and travel.

More than 50% of the time:

• Sit, stand, walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift 10-20 lbs.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.