Senior Director of Strategic Key Accounts

UnitedHealth Group; Minnetonka (MN); On-site; USD 90,000 - 195,000; Full time

Job summary

UnitedHealth Group, based in Minnesota, seeks a senior leader to manage the Account Management and Service Consultant staff for UnitedHealth Care Key Accounts, focusing on customer retention and NBEA sales across 51–5000+ employee client organizations.

You will recruit, train and develop a high-performing team, set annual strategy, monitor service plans and drive growth while maintaining strong relationships with brokers, clients and internal partners.

Qualifications

• Sales license and experience in insurance sales.
• Proven ability to work with brokers/consultants.
• Willingness to travel as required.
• Maintain valid driver's license.

Responsibilities

• Manage and monitor client assignments
• Training of account management staff, new hire and ongoing
• Maintain an acceptable level of persistency in teams book of business
• Recruit, hire and monitor account management staff
• Personnel development and management
• Set annual account management strategy to achieve goals
• Direct and manage service plans
• Monitor and achieve overall ancillary sales goal for health plan
• Relationship Building: Build and maintain key client and producer relationships
• Develop and maintain internal relationships
• Present a positive image of UnitedHealth Group to the marketplace
• Product Knowledge: Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
• Working knowledge of Enterprise/ancillary product lines
• Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
• Healthcare Knowledge: Understand goals, operating principles, strategies and competitive position of UnitedHealth Care
• In-depth healthcare knowledge, understands important trends
• Demonstrates knowledge of competitors strengths, weaknesses and strategies
• Understands medical management operations and strategies
• Financial and Underwriting: Understand financing methodologies and strategies (fully insured, ASO)
• Thorough knowledge of underwriting principles and practices
• Possesses basic math skills
• Explain and justify a renewal rate to customers
• Understands drivers of healthcare costs
• Understands drivers of fees and liabilities
• Internal Operations & Capabilities: Navigate internal systems COSMOS, UNET, USP, PRIME
• Ability to work with internal departments to produce positive service results
• Extensive knowledge of internal roles and processes
• Relationship Building: Build multilevel client and producer relationships
• Build internal relationships
• Work well in cross-functional teams
• Customer Focus: Implement client accounts
• Maintain customer-focused approach
• Manage difficult service situations
• Deal with brokers/consultants
• Anticipate problems and develop contingency plans
• Customize marketing tools to client needs
• Personal Attributes: Consistent performer
• Ability to multi-task
• Ability to grasp new ideas and products
• Strong communication and presentation skills
• Strategic planning
• Flexibility and organization
• Customer-focused approach
• Influence and negotiate complex situations
• Complex problem solving
• Management: Recruit, hire and monitor staff
• Training skills
• Manage a budget
• Set and execute office strategy
• Direct cross-functional teams to outcomes
• Personnel development and management
• Mentor staff
• Direct and manage service plans
• Promote diversity
• Make difficult decisions
• This is a summary guideline, actual performance measures may vary

Skills

Sales experience

Broker relationships

Travel readiness

Driver's license

Job description

UnitedHealth Group, based in Minnesota, seeks a senior leader to manage the Account Management and Service Consultant staff for UnitedHealth Care Key Accounts, focusing on customer retention and NBEA sales across 51–5000+ employee client organizations.

You will recruit, train and develop a high-performing team, set annual strategy, monitor service plans and drive growth while maintaining strong relationships with brokers, clients and internal partners.