Senior Director of Program Management & Growth

HealthCentral; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

HealthCentral is seeking a Director of Project Management to lead our project portfolio and drive program-level financial and operational excellence across Sales, Account Management, Ad Operations, and Finance.

This role owns end-to-end program delivery—revenue reporting, risk monitoring, billing reconciliation, and audit support—while building scalable processes that support company-wide growth.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 10+ years of progressive experience in program management, operations, or PMO leadership.
• Proven experience delivering strategic projects and programs, ideally within an advertising or agency environment.
• Advanced reporting and program-level financial management skills.
• Strong familiarity with RFPs and rate cards, with the ability to advise on complex estimates quickly.
• Advanced risk management and stakeholder management skills.
• Ability to lead high-complexity, high-visibility projects and mentor others through ambiguity.
• Familiarity with SalesForce, Monday.com, or similar tools a plus.

Responsibilities

• Oversee program management systems and tools, partnering with Finance, Account Management, and Sales to resolve data discrepancies
• Partner with Account Services on recurring revenue reporting cycles, ensuring Finance and executive leadership have an accurate, timely view of new business, cancellations, and revenue shifts
• Analyze operational systems and workflows to identify bottlenecks, inefficiencies, and opportunities for optimization, implementing continuous improvement strategies to reduce costs, enhance productivity, and improve overall operational performance
• Develop and document operational playbooks, SOPs, and templates, and train cross-functional teams on adoption and adherence
• Facilitate change management across departments, driving adoption of new processes and tools
• Proactively monitor revenue risk and eliminate to relevant stakeholders
• Partner with Finance on monthly billing reconciliation processes to ensure revenue is accurately reflected across systems
• Deliver regular reporting on program health, status, risks, and key milestones
• Lead issue mitigation planning and root-cause analysis for escalations
• Facilitate retrospectives and share results with relevant stakeholders
• Continuously identify opportunities to improve processes and standards

Skills

Program management

PMO leadership

Revenue reporting

Risk management

Stakeholder management

Salesforce

Monday.com

Education

Bachelor's degree

Tools

Salesforce

Monday.com

Job description

HealthCentral is seeking a Director of Project Management to lead our project portfolio and drive program-level financial and operational excellence across Sales, Account Management, Ad Operations, and Finance.

This role owns end-to-end program delivery—revenue reporting, risk monitoring, billing reconciliation, and audit support—while building scalable processes that support company-wide growth.