Senior Director of Operations — Multi-State Workplace Solutions

Meyer; Stratford (CT); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive benefits

Multi-state collaboration

Inclusive culture

Work-life balance

Job summary

Meyer is hiring a senior operations leader to drive performance across its Massachusetts and adjacent markets. You will oversee project lifecycles, manage budgets, and optimize margins while ensuring exceptional client service and adherence to safety standards.

The role emphasizes cross-functional leadership, live PMO oversight, and scalable processes to support growth across multiple state sites.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Construction Project Management, or a related field.
• Massachusetts or Connecticut preferred; however, Meyer welcomes applications from all qualified candidates.
• Minimum of 10 to 12 years of progressive operational leadership experience within commercial interiors, corporate relocation, commercial construction, or facility services.
• Strong project management experience leading complex, multi-phase initiatives from planning through execution.
• At least 5 years of experience managing multi-site operational teams, PMOs, and field labor structures.
• Proven track record of owning P&L accountability or direct margin protection across complex portfolios.
• Deep expertise in the Plan > Manage > Execute lifecycle, resource capacity planning, workload balancing, and subcontractor management.
• Strong familiarity with Master Service Agreements (MSAs), performance scorecards, and vendor network scaling.

Responsibilities

• Direct the financial performance and growth of Meyer’s Massachusetts operations, overseeing workforce productivity, margin integrity, warehouse efficiency, fleet management, and customer success initiatives.
• Develop and manage budgets, business plans, and productivity analyses while ensuring compliance with service level agreements and delivering exceptional results for key client accounts.
• Own the Plan > Manage > Execute lifecycle for WPS projects, including light construction, end-of-lease/decommissioning projects, and specialty health services and lab relocations.
• Standardize delivery across project management, construction, and field operations, ensuring strict margin control, schedule adherence, and change order discipline.
• Provide direct leadership and talent management for reporting positions, including the Operations Manager, Construction Manager, Director of Project Management, Field Project Managers, and Project Coordinators.
• Maximize warehouse revenue per square foot, ensure accurate customer billing, and oversee efficient warehouse processes and inventory controls.
• Enforce rigorous safety procedures, OSHA compliance, contractor safety certifications, and jobsite standards across all operations.

Skills

Operational leadership

PMO management

Multi-site teams

P&L accountability

Plan > Manage > Execute lifecycle

Vendor network management

Education

Bachelor’s degree in Business Administration, Engineering, Construction Project Management, or a related field

Tools

Smartsheet

Job description

Meyer is hiring a senior operations leader to drive performance across its Massachusetts and adjacent markets. You will oversee project lifecycles, manage budgets, and optimize margins while ensuring exceptional client service and adherence to safety standards.

The role emphasizes cross-functional leadership, live PMO oversight, and scalable processes to support growth across multiple state sites.