Director of Operations

Glocap Search; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Glocap Search is assisting a private philanthropic organization in finding a Director of Operations to oversee day-to-day operational infrastructure and advance people, processes, systems, and office operations. The role partners with senior leadership to set priorities and improve workflows.

The ideal candidate has 10+ years in operations or related leadership, strong communication, and a proven ability to develop and optimize processes, with comfort using a range of tech systems and AI-enabled

Qualifications

• Bachelor’s degree or higher required.
• 10+ years in operations leadership or related senior function.
• Experience mentoring or managing a team.
• Strong organizational, analytical, and decision-making abilities.
• Excellent written and verbal communication.
• Proven ability to develop and improve processes and procedures.
• Comfort with a variety of technology and business systems.
• Interest in AI and emerging technologies.
• Ability to handle confidential information with discretion.

Responsibilities

• Oversee employee-related processes including onboarding, offboarding, performance management, training, and benefits administration.
• Lead and develop a small operations team.
• Partner with senior leadership on operational priorities and initiatives.
• Develop and improve internal policies, procedures, and workflows.
• Manage relationships with external vendors and negotiate contracts.
• Identify, evaluate, and implement new systems and technologies, including AI-enabled tools.
• Oversee day-to-day IT coordination and liaise with external technology providers.
• Ensure technology, security, and operational policies are implemented and maintained.
• Oversee office operations, facilities, equipment, and related projects.
• Support senior leadership with special projects and other operational initiatives.
• Handle sensitive information with a high degree of discretion.

Skills

Leadership

Operations leadership

Process improvement

Strategic planning

Communication

Vendor management

Team development

Analytical skills

IT coordination

Education

Bachelor’s degree or higher

Tools

ERP systems

AI tools

Job description

Our client, a private philanthropic organization, seeks a Director of Operations to oversee day-to-day operational infrastructure and help drive the continued development of its people, processes, systems, and office operations.

Responsibilities:

• Oversee employee-related processes, including onboarding, offboarding, performance management, training, and benefits administration
• Lead and develop a small operations team
• Partner with senior leadership and cross-functional teams on operational priorities and initiatives
• Develop, document, and improve internal policies, procedures, and workflows
• Manage relationships with external vendors and support contract negotiations
• Identify, evaluate, and implement new systems and technologies, including AI-enabled tools
• Oversee day-to-day IT coordination and serve as a liaison with external technology providers
• Help ensure appropriate technology, security, and operational policies are implemented and maintained
• Oversee office operations, facilities, equipment, and related projects
• Support senior leadership with special projects and other operational initiatives
• Handle sensitive and confidential information with a high degree of discretion

Qualifications:

• Bachelor’s degree or higher
• 10+ years of experience in operations, administration, or a related leadership function
• Experience managing or mentoring a team
• Strong organizational, analytical, and decision-making skills
• Excellent written and verbal communication abilities
• Demonstrated ability to develop and improve processes and procedures
• Comfortable working with a variety of technology and business systems
• Interest in and familiarity with AI and emerging technologies
• Ability to manage confidential information with discretion
• Comfortable operating in a dynamic environment with a broad range of responsibilities