Senior Director of Implementation

Standard Insurance; Portland (OR); Remote; USD 131,000 - 209,000; Full time

Benefits offered by this job

401(k) plan with company match

Annual incentive bonus plan

Paid time off and holidays

Wellness days

Volunteer hours

Parental leave

Job summary

The Standard is seeking a senior director of implementation in voluntary claims and operations. You will own a value stream for complex implementations, partnering with peers across voluntary, customer service, underwriting, benefits, sales and service to deliver customer value and high performance.

You will shape service delivery, develop tools and models for new products across EB lines, and maintain executive presence to navigate priorities and escalations while turning data into actionable

Qualifications

• Bachelor's degree preferred.
• 8+ years client management and 2+ years leader of leaders.
• Voluntary benefits certifications, PM, lean and change management preferred.

Responsibilities

• Own a value stream for complex implementation in voluntary claims and operations.
• Partner with peers in voluntary, customer service, underwriting, benefits, sales and service to drive value.
• Deliver a differentiated customer experience.
• Develop tools and service delivery models for new products and capabilities across EB lines.
• Provide executive presence and navigate priorities and escalations.

Skills

Client management

Leadership (leader of leaders)

Change management

Lean management

Project management

Data-driven improvement

Financial acumen

Education

Bachelor's degree

Job description

The next part of your journey is right around the corner - with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As the senior director of implementation in voluntary claims and operations you will be a value stream owner of complex implementation, partnering with peers in voluntary, customer service, underwriting, benefits, sales and service to drive delivery of value for customers and ensure high performance of value stream.

Utilize broad understanding of The Standard's capabilities, the group insurance industry and customer need to influence evolution of service delivery and marketplace offerings.

Ensure implementation management teams deliver a differentiated customer experience.

Develop and maintain tools and service delivery models to support new products and capabilities across all EB lines of business.

Provide exceptional executive presence, negotiation, and communication, navigating competing priorities, escalations, and influencing decisions without direct authority to resolve complex, high-stakes client situations.

Skills and Background You'll Need

• Education : Bachelor's degree preferred.
• Experience : 8+ years of client management experience and 2+ years of leader of leaders experience is required.
• Voluntary benefits industry certifications, project management, lean management, and change management is strongly preferred.
• Prior experience in developing measures/metrics and applying a pragmatic approach to what it takes to turn data into actionable business improvement.
• Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve. Ability to balance client advocacy with enterprise financial objectives and identify opportunities for profitable growth.

Key Behaviors of a Successful Candidate

• Developing People: Shapes developmental roles and experiences (stretch assignments, interim assignments); supports direct reports in the development of their own team.
• Customer Focus : Creates and supports programs that improve the business unit/function's reputation for providing excellent customer service; understands the external factors that may impact a customer's perspective.
• Strategic Visioning : Uses knowledge of the business model, and challenges assumptions and conventional thinking to develop new strategies for the business unit or function.

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Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range: $131,000.00 - $209,000.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Aff…