Manager, EB Client Management

Standard Insurance; Cincinnati (OH); Vor Ort; USD 63.000 - 125.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) plan with company match

Annual incentive bonus

Paid time off

Zusammenfassung

The Standard in Cincinnati is seeking a Field Service Manager to lead the Employee Benefits Sales and Service Office, driving profitability and long-term growth while coaching staff to deliver superior customer service.

You will develop a strategic business plan, supervise staff through renewals, and coordinate with Account Managers on broker and customer visits, ensuring consistent service delivery and strong client relationships.

Qualifikationen

• Bachelor's degree in Business or related field.
• 3 to 5 years experience in supervision, preferably in the Employee Benefits field.
• Life and Disability insurance license for all states within the office's assigned territory and the state of New York.
• Personal automobile is available for business use with adequate insurance and a safe driving record.

Aufgaben

• Develop and implement a business plan for assigned offices that encompasses a strategic focus to maintain profitability, persistency and growth objectives.
• Lead and motivate the staff to ensure appropriate focus on the customer is achieved throughout the customer life cycle.
• Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery.
• Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers; attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits.

Kenntnisse

Leadership

Supervision

Ausbildung

Bachelor's degree in Business or related field

Jobbeschreibung

The next part of your journey is right around the corner - with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

In this role you will be responsible for managing and supporting business growth, profitability and retention through development of customer service strategies, and staff execution of the strategies, within the field Employee Benefits Sales and Service Office to develop flexible and expert employees. You will get to work with the Director of Field Service to coordinate a service strategy you're your assigned office(s) that align with the overall service vision of the sales organizations. You will partner with the Employee Benefits Sales Manager in meeting office goals to ensure long-term profitability and growth of the office block of business consistent with the goals of the division. Additional key aspects of the role include:

Additional key aspects of the role include:

• Develop and implement a business plan for assigned offices that encompasses a strategic focus to maintain profitability, persistency and growth objectives.
• Lead and motivate the staff to ensure appropriate focus on the customer is achieved throughout the customer life cycle.
• Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery.
• Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers. Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits.

Skills and Background You'll Need

• Education : Bachelor's degree in Business or related field.
• Experience : 3 to 5 years experience in supervision, preferably in the Employee Benefits field, or the equivalent combination of education and/or relevant experience.
• Professional certification required : Life and Disability insurance license for all states within the office's assigned territory and the state of New York.
• Other : Personal automobile is available for business use with adequate insurance and a safe driving record.

Key Behaviors of a Successful Candidate

• Leadership: Coach, guide, and inspire your team through challenging times and guide individuals through their career progressions, all while keeping your team aligned and working toward shared goals.
• Winning together: Work as a collaborative member of your team, focused on building strong industry relationships.
• Driving success: Develop and execute a strong business plan, constantly pursuing exceptional results that take us to the "next level."

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Base Salary - $62,500 - $124,500 + Generous and Competitive Incentive Compensation Plan

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment wit